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Thought Leaders in Mobile and Social: Alex Bard, VP and GM of Desk.com, a Salesforce Company (Part 2)
Posted on Tuesday, Oct 9th
Sramana Mitra: This is not an easy problem to solve. It’s not easy to do social customer support, right? Alex Bard: Well, it depends. The way we think about it is – and this is if I was giving advice to an entrepreneur or business – you have to start by listening and understanding that
