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Varun Shoor
Best of Bootstrapping: Bootstrapping Journey of a Child Entrepreneur in India
If you haven’t already, please study our Bootstrapping Course and Investor Introductions page. Varun Shoor is the Founder of Kayako, a company offering advanced helpdesk management software. When we spoke in 2014, Varun was steering the overall direction of the company as customer experience fanatic and lead product architect, taking an active role in the design and development of
Best of Bootstrapping: Bootstrapped Journey of a Child Entrepreneur in India
If you haven’t already, please study our Bootstrapping Course and Investor Introductions page. Varun Shoor is the Founder of Kayako, a company offering advanced helpdesk management software. When we spoke in 2014, Varun was steering the overall direction of the company and as customer experience fanatic and lead product architect, taking an active role in the design and development
Bootstrapped Journey of a Child Entrepreneur in India: Varun Shoor, CEO of Kayako (Part 7)
Sramana: What does your management team look like today? Varun Shoor: We have four members of our senior management team. Raghav Arora is our VP of Operations. He was the first employee of Kayako and was a school mate of mine. He has helped the company grow from inception. James Edwards is based out of
Bootstrapped Journey of a Child Entrepreneur in India: Varun Shoor, CEO of Kayako (Part 6)
Sramana: How much have you been able to accomplish with your new engineering team when it comes to maturing your product? Varun Shoor: I personally believe the product is evolving. Our engineering practices can still use additional maturing although my teams believe we have evolved to a point where we are able to really leverage
Bootstrapped Journey of a Child Entrepreneur in India: Varun Shoor, CEO of Kayako (Part 5)
Sramana: Did your dad mentor you or help you as you were starting Kayako? Varun Shoor: I went to him for feedback but the feedback he was able to give was from a different industry. He was accustomed to dealing with factory laborers. Apart from that, he did help me when it came to managing
Bootstrapped Journey of a Child Entrepreneur in India: Varun Shoor, CEO of Kayako (Part 4)
Sramana: Let’s drill down into how you built the company. What were the milestones in the early development of Kayako? Varun Shoor: As the business started picking up, I started to recognize what was important to continued growth. The most important aspect was trust. In 2002, if someone emailed support@kayako.com and expressed interest in buying
Bootstrapped Journey of a Child Entrepreneur in India: Varun Shoor, CEO of Kayako (Part 3)
Sramana: How did the business ramp in 2002? Varun Shoor: It was quite interesting. I started receiving money at the very end of 2001, and then it kept coming in 2002. I kept telling my mom and dad that I had just earned $1,000 and they would not believe me. They made me show them
Bootstrapped Journey of a Child Entrepreneur in India: Varun Shoor, CEO of Kayako (Part 2)
Sramana: When did you learn to program? Varun Shoor: I learned to program when I was 13. We had x286 and x386 computers, so I started learning FoxPro and Visual FoxPro. This was in 1996. My father had a spare computer from his factory, so he gave it to me. I did not get a
