Sramana Mitra: At this point in 2015, what is the capitalization of the company? Have you continued to build it organically or have you taken financing? How did you scale the company? Cliff Johnson: We’ve continued to build organically. We’re happy and profitable right now. That’s a good place to be. We do end up
Sramana Mitra: To net it out, you have about $100 million topline, $50 million gross margin, then about $5 million operating margin, and you’re funneling that profit into growth. Cliff Johnson: That’s a good general way to look at it without getting too specific. Sramana Mitra: I want to switch gears a bit and understand
Cliff Johnson: After law school, I ended up working at a tax firm in Colorado and gained a lot of experience there. I worked with a lot of small businesses and mid-sized businesses, which was very invigorating for me. I was interested in tax law but I was always more interested in their business story
Vacasa has bootstrapped to scale in the crowded vacation rental space. Read how! Sramana Mitra: Let’s start with the very beginning of your journey. Where were you born, raised, and in what kind of background? Cliff Johnson: I actually have a fairly unique background, at least for the US anyway. I was born in New
SM: There are certain types of metrics which are in your hands which you could provide. How many hits does any given property get? What kind of click through rates do they get? TM: We absolutely care about those statistics. That is entirely how we measure our value for some of our clients. They are
SM: What percentage of property managers do you think understand your value proposition? TM: Any property on our site with guest reviews understands. If you went to FlipKey.com right now and tried to leave a review of a random home, you could not do it. The only way you can leave a review of the
SM: What were your statistics after you had completed your deal with TripAdvisor and gained access to 32 million users? TM: As of today there are 110,000 properties on the FlipKey TripAdvisor vacation rental network, and over 150,000 guest reviews. We have by far the largest collection of authentic reviews in the industry.
SM: How did you initially populate your reviews? Did you crawl the Web for those as well? TM: No, the reviews came from guests. We had created the accounts for the property managers, but in order for them to use our service effectively they had to upload guest records, which allowed us to invite guests