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University of Glasgow

Outsourcing: Rick Ferry, COO of C3 (Part 6)

Posted on Monday, Feb 6th

Sramana Mitra: Let me clarify a few things. Universities are not known to train call center reps. What are you talking about? Rick Ferry: Not so much training the call center rep per se, but training the student with a desire to matriculate in a related field. So, maybe in computer engineering, computer sciences, marketing,

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