Sramana Mitra: 156 customer calls that you made gave you real conversations about real customer problems. Even though you didn’t sell what you went out to sell, this was a great opportunity to immerse yourself in customers and learn what they were really looking for. Gaurav Dhillon: This is AB testing to the power of
Gaurav Dhillon: Let me take you through that journey. I still remember how excited we were. Once we got the grant, we built the research into the object databases. The truth is they never got anywhere. Then we thought, “Why don’t we build technology to help people downsize?” This is 1995 and you’re running a COBOL program on a