Sramana Mitra: All the business model is entirely predicated upon the hotels paying your fees and not the consumers. What are the key segments where you do business? Are we talking weddings? What are the top segments in which your business flows? Tim Hentschel: Sports teams is big for us. It’s great to have a
Sramana Mitra: Between 2005 and 2015, there’s a ten-year journey. Can you highlight for us some of the major strategic moves that really helped your business propel forward? Tim Hentschel: The years between 2005 and 2008 were very interesting because we had two competitors. One was Group Travel Planet and the other was Groupe. Groupe had the Travelocity
By guest author Swarna Ellison of PlayyIt When you first started traveling for work, do you remember how exciting the prospect of traveling to and exploring new places was? It was a chance to explore these places, expand your horizons, and meet new people. But for most of us, work travel has become tedious. Planning
It’s a hot, tropical afternoon in Kumarakom, in the backwaters of Kerala. I am sitting on the verandah of a cottage in Coconut Lagoon, which is a nature resort and the brainchild of Jose Dominic, CEO of the CGH Earth Group of hotels. I am watching turtles trying to climb out of a backwater canal,
SM: Interesting vision. Besides these kinds of convergences that you’re predicting, the mobile phone, the wallet and the security key, where else do you point young entrepreneurs or early stage entrepreneurs to look for opportunities? SS: I think the other thing that’s critical is to say, hey, what business problems can I solve, on a
SM: The example that I was giving you earlier along the same lines has exactly the same argument because these corporate rewards and recognition merchandise vendors find an efficient channel to sell through, and with repeat purchase patterns and that’s very attractive to them. SS: That’s exactly right. SM: What do you see in terms
SM: Right. Where you are sitting, the specific value proposition that you deliver, just by virtue of doing that for many years now for your clients, you have already accumulated a lot of this data. My question was do you have the technologies to be able to analyze that data and draw these personalization inferences.
SM: A personalized commerce opportunity, yes. SS: Completely personalized. It’s personalized down to the individual level. It’s not a company level. It’s down to the individual person. It says I know about you. I know how to meet your needs, and I know how to make your trip a better experience. So, what we see