By Sramana Mitra and guest author Sudhindra Chada Sramana: Okay. Are there any other process that we should have discussed in understanding how you do your work? Mark: Let me think. We are just obsessed with analytics, and we measure everything.
By Sramana Mitra and guest author Sudhindra Chada Sramana: The process of transactional selling, selling yellow pages memberships or club memberships is a very different kind of selling from the consultative selling you are talking about. It is much, much harder to find people who can do [consultative selling] on the phone. I have gone
By Sramana Mitra and guest author Sudhindra Chada Sramana: What happens after you have bucketed the leads and sorted them? What is the next step? Mark: The sales process kicks in. We have a six-step sales methodology. The first step is research. I will tell you the six steps and then elaborate on what they
By Sramana Mitra and guest author Shaloo Shalini SM: Let’s switch the discussion to security; what are your perspectives on cloud security? PS: Security is definitely part of it, along with the larger governance issues of outsourcing, hosting, or moving applications to the cloud. I am also talking about moving integration into the cloud .
By Sramana Mitra and guest author Sudhindra Chada SM: You are saying that the referral selling is bringing the prospects at the top of the funnel where you are doing your thought leadership exercises? I know that sales people are using LinkedIn extensively.
By Sramana Mitra and guest author Sudhindra Chada SM: On the topic of LinkedIn and Rolodexes, what are your thoughts on outbound selling principles? DF: Strategic selling, solution selling, customer-centric selling, targeted account selling; I could list ten more. I am a student of the sales process. All of those books and all of those
By Sramana Mitra and guest author Sudhindra Chada SM: Is that normally in terms of blogs? DF: Blogging is a big part of it. Twittering is a part of it. Brainshark is a part of it, putting out rich media communications in the community. So, the social media world in my view is just another
By Sramana Mitra and guest author Sudhindra Chada SM: Got it. Let me ask you again the question I was asking. In getting to the lower dollar number, $462, which obviously has other efficiencies buried in it, it’s a function of cost, time, quality, and so on. What role have these technologies played in it?