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Thought Leaders in Mobile and Social
Thought Leaders in Mobile and Social: Alex Bard, VP and GM of Desk.com, a Salesforce Company (Part 3)
Sramana Mitra: What strikes me also is that Virgin has a good product. The service is its product, and the company is doing a nice job of its core offering, whereas United is not doing a good job with its core offering. As a result, I don’t think it’s easy to turn around a social
Thought Leaders in Mobile and Social: Alex Bard, VP and GM of Desk.com, a Salesforce Company (Part 2)
Sramana Mitra: This is not an easy problem to solve. It’s not easy to do social customer support, right? Alex Bard: Well, it depends. The way we think about it is – and this is if I was giving advice to an entrepreneur or business – you have to start by listening and understanding that
Thought Leaders in Mobile and Social: Alex Bard, VP and GM of Desk.com, a Salesforce Company (Part 1)
Desk.com was founded in 2009 under the name of Assistly. The company released the premiere version of its Desk.com product in September 2010. By September 2011, the company had been acquired by Salesforce.com and Desk.com became one of many offerings that Salesforce.com provides for its international clientele. Sramana Mitra: Hi, Alex. Let’s start with a
Thought Leaders in Mobile and Social: Brent Lang, President of Vocera (Part 5)
Sramana Mitra: Clearly, you’re getting a lot of traction in the hospital segment. It makes sense to build out that segment. Brent Lang: In terms of advice to readers who are thinking about starting businesses or growing businesses, I would say that one of the critical aspects that we spent a lot of time thinking
Thought Leaders in Mobile and Social: Brent Lang, President of Vocera (Part 4)
Sramana Mitra: In what other ways is the mobility trend affecting hospitals? Brent Lang: A hospital is probably one of the most mobile environments in the world. There are very few workplaces you’ll go to where almost every employee is standing and walking for almost the entire day. There have been studies that showed that
Thought Leaders in Mobile and Social: Brent Lang, President of Vocera (Part 3)
Sramana Mitra: Essentially it acts as an intelligent phone that is optimized for a hospital’s work flow and the people in the hospital, right? Brent Lang: Yes. You could think of it as a wearable, hands-free phone that’s controlled by using voice commands and that has an intelligent workflow engine that directs the call to
Thought Leaders in Mobile and Social: Brent Lang, President of Vocera (Part 2)
Sramana Mitra: You did about $25 million in the second quarter of 2012? Brent Lang: That’s correct. For the quarter, we did just shy of $25 million. SM: You said a nurse can say the name of the person he’s trying to reach into his Vocera badge. Could you flesh that out a bit? Who
Thought Leaders in Mobile and Social: Brent Lang, President of Vocera (Part 1)
Effective communication is vital for the success of any business, but for hospitals and other health care facilities, it’s an absolute must. Vocera helps by providing mobile communication solutions that address the most serious communication challenges that health care workers face every day. More than 750 health care organizations use Vocera solutions to function more
