Thought Leaders In Cloud Computing: Mandy Edwards, CIO Of Sitel (Part 3)

By Sramana Mitra and guest author Siddharth Garg Sramana Mitra: OK. Would you talk more about integration? I would love to know more about what is happening in the area of knowledge base. Where is the knowledge base? Do customers maintain it, or does Sitel? What is the process that goes on in augmenting the

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Thought Leaders In Cloud Computing: Mandy Edwards, CIO Of Sitel (Part 2)

By Sramana Mitra and guest author Siddharth Garg Sramana Mitra: This is a great example that you are moving e-mail to the cloud. What is the strategy from a vendor point of view? I have been doing a lot of these interviews, talking to a lot of CIOs, and one category that is coming up

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Thought Leaders In Cloud Computing: Mandy Edwards, CIO Of Sitel (Part 1)

By Sramana Mitra and guest author Siddharth Garg In this interview, we spoke with Mandy Edwards, the global chief information officer at Sitel. Sitel is the leading business process outsourcing (BPO) call center provider, as ranked by the Black Book of Outsourcing, a Data Monitor company. Sitel’s customer interaction outsourcing solutions span more than 135

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Thought Leaders In Cloud Computing: Chris Burchett, CIO Of Credant Technologies (Part 7)

By Sramana Mitra and guest author Siddharth Garg Sramana Mitra: If you look more closely that problem [of proving you are who you say you are], yes, I think that is a problem that is unsolved and open. But it is also a very big problem, and architecturally how do you see that evolving? Because,

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Thought Leaders In Cloud Computing: Chris Burchett, CIO Of Credant Technologies (Part 6)

By Sramana Mitra and guest author Siddharth Garg Sramana Mitra: I think in general, the security holes around the world are much larger right now because, for one reason, there is a lot more distributed, federated technology being used, and as a result there are a lot more holes. And you just gave us the

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Thought Leaders In Cloud Computing: Chris Burchett, CIO Of Credant Technologies (Part 5)

By Sramana Mitra and guest author Siddharth Garg Sramana Mitra: How can the [data owner have the obligation]? I mean, unless Salesforce.com is involved in the process of securing the data, a customer of Salesforce.com cannot possibly secure that data without Salesforce.com’s being involved in the process. It is just not architecturally viable.

Thought Leaders In Cloud Computing: Chris Burchett, CIO Of Credant Technologies (Part 4)

By Sramana Mitra and Siddarth Garg Sramana Mitra: I get your point from an adaption point of view, but today we are at a somewhat more mature stage of adoption in the cloud world, right? We are a good five to six years into serious cloud deployments, so we have a lot of very large

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Thought Leaders In Cloud Computing: Chris Burchett, CIO Of Credant Technologies (Part 3)

By Sramana Mitra and Siddarth Garg Sramana Mitra: So, you already have a solution, and you are just applying it to a cloud environment because you encountered a problem that your customers were asking for solutions for. Chris Burchett: That is right, and there are additional functionalities that we are building into the product in

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