Outsourcing: Tata Communications Interview (Part 7)

By guest author Tony Scott Human Capital Challenges and the Future Tony: So if you look at this in terms of your the core challenges for the future and what’s going to keep you differentiated and keep you on the top, there are going to be technology challenges that we are going to assume you

Read Full Article »

Outsourcing: Tata Communications Interview (Part 6)

By guest author Tony Scott Operating Across Cultures Tony: You are working around the globe, dealing with enterprises and carriers around the globe. What are the issues that you have faced within your internal culture in terms of being able to deliver products and services on a global basis? Has that been a challenge for

Read Full Article »

Outsourcing: Tata Communications Interview (Part 3)

By guest author Tony Scott Labor Arbitrage or Value-Added Services? Tony: So if you look at these businesses overall, what percentage today is value-added services vs. labor arbitrage compared to five years ago, and what do you expect it to be five years from now? David: I think, taking TCTS as example, the first thing

Read Full Article »

Outsourcing: Tata Communications Interview (Part 2)

By guest author Tony Scott Evolution from Infrastructure to the Desktop Tony: Shridhar, since you have obviously been with the company for a long time, let me ask you, how did the original piece of the company get started, and how have you evolved from that point to what you are providing today? Shridhar: When

Read Full Article »

Outsourcing: Tata Communications Interview (Part 1)

By guest author Tony Scott Introduction and History So, after reading a few of my previous interviews, do you still think that “outsourcing” is just about labor arbitrage of low-level tasks? I recently interviewed David Wert, global head of managed services at Tata Communications, and Niraj Sridhar, who leads Tata Communications Transformation Services (TCTS). They

Read Full Article »

Top 10 Outsourcing Stocks

Anything I write about outsourcing seems to lead to a heated debate. My article on the Death of Indian Outsourcing was one such piece. The more recent Obama and Outsourcing received a similar welcome. Regardless of what happens to the outsourcing industry as a result of the US elections in November, outsourcing firms will remain key contributors to a changing

Read Full Article »

Vision India 2020: MIT India

Twelve years ago, in 2008, it was clear that the labor arbitrage–based IT services industry that had made India a player in the global technology market was facing a threat. The key issue was supply-demand equilibrium. India’s engineering education system simply could not keep up with the demand for talent.

India’s Development – Not the Tata Nano

Many of you have been ranting on my previous Tata Nano post about equal opportunity. I will go on record and synthesize my point of view here: I have no problem if people own cars and don’t drive them. Rich or poor. If the car is a status symbol that they need to show off

Read Full Article »