SM: Were they willing to fill out the spreadsheet you sent over? LD: Most people are like, “this is insane … what are you, a root canal?”
SM: What does it cost to buy a SuccessFactors solution? LD: It ranges. We have multi-million dollar deals. We just told Wall Street (because we want to ensure they know we have a good future so we did something we normally would not do) that in the first 5 weeks of 2008 we did a
SM: The “mush” factor in corporations is amazing. LD: That is a beautiful word for it. Now we have products through which you know what people you need in different roles. Now you need to recruit people to fit into those slots, so we built a recruiting product to get them into the right places
SM: Who finally funded your dream? LD: David Strohm from Greylock. SM: How did you get to David? LD: He was involved in one of the companies, and he was the most skeptical, and that is why I liked him. I don’t like people you can win over easily. He just sat there and looked
SM: When working with smart people, it always pays to explain why. LD: Exactly, and they will ask 15 questions to get there if they need to. To this day I adore them. They cannot do anything until they know why. I love that. That was the biggest learning for me was how to manage
SM: Your technology background is nominal by Silicon Valley standards, it seems. LD: Absolutely. At that time I was a little more humble. I thought technology was intimidating even though I had used it in my different jobs.
SM: How long did you stay in that job at Unilever? LD: I moved back to the head office after a year, which is unfortunate because I really liked that job. They moved me back because we bought our biggest competitor, and they asked me if I could travel around the biggest countries and understand
SM: What happened after you left Novartis? LD: This all ties into how I ended up starting my company. I remember being headhunted by Unilever, a big company with 320,000 employees with $60B in sales at the time, and I felt Novartis had done so much for me … I remember walking into the global