Building a Venture Scale AI Company: Observe.AI CEO Swapnil Jain (Part 6)

Sramana Mitra: What did AI do that was really unique to your product? Swapnil Jain: We’ve always used LLMs in our tech stack. The key technology was transcription. A human doesn’t need to listen to a call. We can make it much more easier for them to understand the call. Then we also built a

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Building a Venture Scale AI Company: Observe.AI CEO Swapnil Jain (Part 5)

Sramana Mitra: We are in the 2018 timeframe now? Swapnil Jain: Yes. Sramana Mitra: What are the next few strategic moves that got you further? Swapnil Jain: 2019 was a big product year. We had a product that we were shipping every day, but we didn’t know if this was strategic or not. The big

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Building a Venture Scale AI Company: Observe.AI CEO Swapnil Jain (Part 4)

Sramana Mitra: A lot of pre-seed investments happen in the alumni network. An engineer in a branded company like Twitter works. Swapnil Jain: Of course. The other thing I would say is the Bay Area is more lenient in terms of supporting people. Did I have a great idea? Maybe. Maybe not. People’s willingness to

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Building a Venture Scale AI Company: Observe.AI CEO Swapnil Jain (Part 3)

Swapnil Jain: When you call your bank, you hear that the call is being recorded for quality and training. A human would come in and listen to it manually. While listening, they are filling out a form about the call details. Then on the other side, the supervisors who are coaching the agents are doing

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Building a Venture Scale AI Company: Observe.AI CEO Swapnil Jain (Part 1)

Swapnil makes a very clear distinction between his goal of becoming a Centaur ($100M+ revenue company), not a Unicorn ($1B+ valuation). Read on to learn about his journey. Sramana Mitra: Let’s start at the very beginning of your journey. Where are you from? Where were you born and raised? What kind of background?