Sramana Mitra: When you say “with support,” what does that mean? All SaaS providers provide support. Joe Grrave: Well, it’s more than just “how do I do this” or “this isn’t working in this application.” Many of the software as a service providers are, more or less, point solutions at this point. I know you
SM: Give me a range of examples of the kinds of managed services your clients are providing. JG: A good use case that we’ve come across is an independent software vendor (ISV). The company deploys an application to its customers and the application runs on an entire environment that the ISV deploys to its customers.
SM: So, tell me more. Here’s an interesting set of discussions that came out of my conversation with Jared, which [included] looking at the next decade. In the current scenario, his point of view is that there is about 60% of IT work, which is commodity work done in maintenance, backups, all sorts of IT
Stratus opened for business when the Internet was still in its infancy and before the cloud even existed. Since then, the company has evolved into an organization that helps clients such as hospitals, utilities, credit card networks, and many others to provide efficient, consistent services to their own customers and clients. To further ensure quality