Outsourcing: Chris Coles, President And CEO Of HyperQuality (Part 3)

By Sramana Mitra and guest author Aditya Modi Sramana: Would you give me a use case to illustrate what you are talking about? Chris: There are two. One could be a product person and the other could be a call center operations person within a single enterprise. We are looking at a network of contact centers

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Outsourcing: Chris Coles, President And CEO Of HyperQuality (Part 2)

By Sramana Mitra and guest author Aditya Modi Sramana: So, let me see if I’ve got this right. You audit the objectives, then you edit the process as it pertains to those objectives, then you audit the tools and mechanisms of implementing those, and finally you audit the calls? Chris: We audit the calls, then

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Outsourcing: Chris Coles, President And CEO Of HyperQuality (Part 1)

By Sramana Mitra and guest author Aditya Modi About HyperQuality HyperQuality is an independent quality assurance company with operations in the United States and India. Founded in 2003, the company uses customer satisfaction as a means to retain existing customers and acquire new ones. It does this by listening to customer–agent interactions, rating them, and giving feedback to clients on which

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Interview Series With Thought Leaders In Cloud Computing Announced

To help bring entrepreneurs closer to thought leaders and early adopters in cloud computing, Sramana Mitra has launched a new series of in-depth interviews – Thought Leaders In Cloud Computing. You can find the announcement and more details here.

Thought Leaders In Cloud Computing: Overview

Over the past few weeks, I have been speaking with a series of thought leaders in cloud computing. We will soon be publishing these in-depth interviews. Let me share a few thoughts with you based on what I have heard thus far across various conversations.

Thought Leaders In Cloud Computing: Introduction

Thought Leaders in Cloud Computing is a new series of interviews with CIOs and thought leaders across the industry. It covers the adoption of cloud across SMBs, mid-sized, and Fortune 500 companies from diverse verticals such as tech, finance, healthcare, government, and manufacturing. Most important, and as part of her 1M/1M global initiative, Sramana is brainstorming ideas on entrepreneurial opportunities in the cloud.

Forbes Column 08: Deconstructing The Cloud

My new column Deconstructing The Cloud attempts to demystify the various nuances of cloud computing and offer you a framework, yet again.

Seven Tech Stocks For Long-Term Hold

One of the best ways to make money in the stock market is to identify high caliber companies early on in their history, and hold on to them through the long term (I mean years, not quarters). I particularly like companies that have large market forces driving them. In some cases, these may not be

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