Thought Leaders in Mobile and Social: Interview with Bobby Yazdani, Founder and CEO of SABA (Part 3)

Sramana Mitra: I think that is a reasonable point to underscore. Bobby Yazdani: There are a couple of other important points. The sessions, where the content is being delivered, would have to manage the same amount of data from users and learners. Whether you are on a smartphone, on a desktop or in a classroom,

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Thought Leaders in Mobile and Social: Interview with Bobby Yazdani, Founder and CEO of SABA (Part 2)

Sramana Mitra: That is an evolution I would say almost all enterprise software companies have gone through in the last decade. Bobby Yazdani: That is right. But with that evolution came an operational model, retraining our enablement of our own organization to support a very different business model.

Thought Leaders in Mobile and Social: Interview with Bobby Yazdani, Founder and CEO of SABA (Part 1)

Bobby Yazdani is the chief executive officer of SABA, one of the industry’s leading learning and talent management providers. Bobby holds a BA in applied mathematics from the University of California at Berkeley. In 1997 Bobby founded SABA, and he took the company public in 2000. Today the company has revenue of more than $100

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1Mby1M Deal Radar 2013: Listar, Miami, Florida

Search and shopping are two universal online activities. As the process typically goes, a user will pull up a search engine with a purchase already in mind, looking for a place to buy it. But when Simon Vielma was approached by a girlfriend for help finding a pair of shoes she’d seen on a friend’s Facebook,

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Thought Leaders in Mobile and Social: Marty Beard, CEO of LiveOps (Part 5)

Sramana Mitra: We just went through a somewhat painful migration and then, in the middle, integration of our email marketing system, which was on Aweber. Our CRM system is on Zoho, and Zoho has now released an email marketing product. We were not happy with Aweber, so we are moving from Aweber to Zoho. All

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Thought Leaders in Mobile and Social: Marty Beard, CEO of LiveOps (Part 4)

Sramana Mitra: It sounds like one of the big changes that has happened is the requirement to route to a different set of agents. Marty Beard: Right. But there’s the higher level point that the world of the agent is becoming more sophisticated. The demands on the agent are increasing. SM: When the agent responds

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Thought Leaders in Mobile and Social: Marty Beard, CEO of LiveOps (Part 3)

Sramana Mitra: Let’s talk about what specifically you’re doing in mobile and social. Marty Beard: We have integrated all the channels. The channels are voice, email, chat, SMS, Twitter, and Facebook. We’ve integrated all those channels onto one screen. So, you don’t have to open up several different applications to do social analysis. You have

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Thought Leaders in Mobile and Social: Marty Beard, CEO of LiveOps (Part 2)

Sramana Mitra: OK. I guess the discussion is a bit different from what I had expected. Marty Beard: Yes. Again, LiveOps, we always sell directly to an enterprise. We offer our cloud applications to help them run their customer service organizations, their contact centers. We are a cloud contact center vendor. For those enterprises that

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