Sramana: OK. Fair enough. Crowd sourced customer support, technical support, this is something that we are seeing elsewhere as well. You know, in the program that I run, One Million by One Million, which is a virtual incubator, we have an Italian company called Crowd Engineering that is selling, both in Europe and the U.S.,
Sramana Mitra: Let me synthesize, and then we’ll look at specific points that you’ve made. I’ve got an IT portal as a window into IT. I’ve got crowd sourced support, peer-to-peer support on the support side. I’ve got collaboration sessions to break down silos within IT, including storing and saving for reference. I’ve got mobility.
Sramana Mitra: Is there much of a tradition of software entrepreneurship in Edinburgh? Markos Symeonides: There is some. You’re probably aware that Edinburgh University has a five-star rating, along with the famous Cambridge, MIT and others. There are a lot of skills that come out of Edinburgh, but really, there are not very many global
Business professionals rely heavily on their companies’ IT departments, and the larger the company, the larger the demand. Fortunately, there are companies like Axios Systems that have developed ways to make IT service management for medium to large enterprises easier and more efficient. Founded in 1988 by Tasos Symeonides, Axios remains a privately owned company
Sramana Mitra: And most of it goes into the garbage. Diarmuid Mallon: At best. Maybe they just get something from the headquarters of the store. They have no insight. Those vouchers sell products but gain no customer insight. So, we’ve been working with some consumer product companies and have found interesting ways to use mobile
Sramana Mitra: It sounds like the operators and the banks have a synergistic situation in most of these regions. Each of them is trying to reach the same customers. In fact, for the cellular operators, if they say that by buying a cellular phone you can also get into the cellular banking system, that’s another
Sramana Mitra: Can you walk me through the workflow of that? Diarmuid Mallon: What we have is the person who sends the money has a mobile wallet that has cash loaded into it. Now, I say the person sending the money, but it could be cash loaded by an agent, or the person could have
Sramana Mitra: Right. I think we understand the benefits. Would you talk about how banks are doing it? What is the architecture of the solution? How does the money flow? Diarmuid Mallon: What’s being done is that there’s a commerce platform deployed on mobile. Traditionally, when people talk about mobile banking, what they’re talking about