SM: Very early on in this conversation, you mentioned you are really into metrics. Talk about metrics you track, metrics you manage your company by. LD: We can start out with late-stage pipeline coverage. That is how I know our business is healthy. Late –stage pipeline coverage of each area and each sector is probably
By Gadi Shamia, Guest Author It was the week of Web 2.0, the annual conference that celebrates the new new new web. Tracking the news from the conference, it was clear that the new web still mainly targets consumers and individuals, and did not make any significant headway into the small- and mid-size business space
The view from the top is getting clearer. The Business Intelligence companies that are relatively big and have strong appetite to digest acquisitions are either filling gaps in their product lines or expanding market share. COGN makes Business Intelligence and Performance Management software and has over 23,000 clients worldwide. Cognos’ (NASDAQ: COGN) latest buy, Applix
By David Hatch, Guest Author As a brief introduction, Sramana Mitra and I, after a short on-line discourse, determined that my research into user organizations’ perspectives about BI technology, processes, and investment intentions would be of value to readers of this blog forum. As a primary researcher in the BI space, I am very interested
SM: Under what circumstances did the company get started? HP: Neocase Software was established 15 years ago in what can be considered one of the more challenging environment for providing quality customer service: a technical call center. Jean-Michael Cambot, a software guru who later went on to become the CTO with Business Objects, “cracked the
Here’s an interview with Hervé Pluche, President and CEO of Neocase Software. In this dicussion, we focus on the challenges of building a SaaS business, especially one that has a major SME focus. We go into a lot of details of precise segmentation, solution selling methodology, and other strategic marketing issues, which I hope, you
So far, India’s IT industry has primarily catered to the US market, and secondarily to European and Asian markets. In other words, India builds technology largely in a back-office mode. Of course, as the market matures, investors get over their fear factor, and the pendulum swings to the other extreme with over enthusiastic investors flocking