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HOT TOPICS
- The Accelerator Conundrum
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- Platform as a Service
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- The Future: End of Capitalism
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sitel
Outsourcing: Amit Shankardass And Andrew Kokes Of Sitel (Part 2)
Posted on Tuesday, Mar 1st
Tony: So, initially, the company was mostly Indian in terms of the delivery model, and you have now gone into multiple countries? Amit: Ten years ago it was predominantly domestic, and there was very little happening offshore. Today, there is a mix of rightshoring or global sourcing. I am not saying 60 percent is done
Outsourcing: Amit Shankardass And Andrew Kokes Of Sitel (Part 1)
Posted on Monday, Feb 28th
By guest author Tony Scott This interview, the last in this first group in the series, is with Sitel, which describes itself as “redefining call center outsourcing.” The company offers a variety of services for acquisitions and sales, back office, collections, customer care, and technical support. I am talking with Sitel’s chief global marketing officer,
