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Building a Global Software Company From Australia: Bigcommerce Co-Founder Mitch Harper (Part 7)
Sramana Mitra: So merchants in India can pay in Indian currency to subscribe to Bigcommerce? There is a problem in India with currency as you know. Mitch Harper: They have to pay us in US dollars, but they can accept in their local currency. Sramana Mitra: That’s an issue in India. A lot of people
Building a Global Software Company From Australia: Bigcommerce Co-Founder Mitch Harper (Part 6)
Sramana Mitra: By now, you are now in your Series B phase. You have already leveraged your install base from your previous company. What has been the primary customer acquisition strategy in the scaling phase? I do see you advertising a lot online. Mitch Harper: I wouldn’t say there’s one main channel. I’m really good
Building a Global Software Company From Australia: Bigcommerce Co-Founder Mitch Harper (Part 5)
Sramana Mitra: What was your revenue level in 2010? The 9,800 customers translated into what kind of revenue level? Mitch Harper: Our average per user back then was about $40 per month. It was somewhere around $5 million to $10 million at that time. Sramana Mitra: What were the milestones that you set for yourself
Building a Global Software Company From Australia: Bigcommerce Co-Founder Mitch Harper (Part 4)
Sramana Mitra: Do your merchants have $100,000 in revenue or are they $2 million in revenue? Is there any kind of cut-off there? Mitch Harper: Our customers’ revenue typically ranges from $1 million to $30 million of revenue per year. Sramana Mitra: Your customer base is more in the $1 million to $30 million range. Then, the
Building a Global Software Company From Australia: Bigcommerce Co-Founder Mitch Harper (Part 3)
Sramana Mitra: Was there any geographical bias in the 2,000-customer base? Mitch Harper: They were mainly from North America and Australia. Sramana Mitra: Why were they pre-ordering? Why were they interested in your product? This is a segue into the discussion about your competitive landscape. There are a few players in that space. There is
Building a Global Software Company From Australia: Bigcommerce Co-Founder Mitch Harper (Part 2)
Sramana Mitra: Is it the same team that you had in Sydney that got Bigcommerce off the ground? Mitch Harper: Not really. As I had mentioned, I used to be an engineer and built the first version along with Chris who was one of our early employees from that initial team. He’s still with us
Building a Global Software Company From Australia: Bigcommerce Co-Founder Mitch Harper (Part 1)
We seldom see global software companies emerge out of Australia. Bigcommerce is a rare exception. Sramana Mitra: Let’s start with the beginning of your personal story. Where are you from? Where were you born and raised? What’s the back story of BigCommerce? Mitch Harper: I was born and raised in Sydney in Australia. Bigcommerce was
