SM: How did you conduct sales at RightNow? GG: Primarily through telesales, which was combined with Internet-based demonstrations and trial periods of the product.
SM: What came after Brightwork /McAfee? GG: I ‘retired’ to Bozeman, Montana in 1995. I used to vacation in Montana when I was a kid. I did some backpacking trips there. I decided to retire there because I thought it would be a good place to raise my family.
SM: What were your revenues at Brightwork? GG: Ultimately it grew to $10 million a year in revenues. SM: What are some nuggets of knowledge you took away from Brightwork? GG: Brightwork was my first entrepreneurial endeavor and I had a steep learning curve.
Greg is a serial entrepreneur and author of Bootstrapping Your Business. He was awarded the 2003 Ernst and Young Entrepreneur of the Year. His current company, RightNow, was founded in 1998, had an IPO in 2004, and has passed $100 million in revenue. SM: To start, let’s talk about your background. GG: I am an
In the recap mode, here’s a list of the top 20 serial entrepreneurs I have spoken with: * Philippe Courtot – a very young 63-year old CEO of Qualys.
SM: Do you have a sense of where you want to go from here in terms of your career and businesses? SW: I’m in a period where I am trying to figure that out. I am in this place, business-wise and knowledge-wise, where I am on the cusp of doing something on the next level.
SM: Much of the comparison shopping industry on the Internet is reviewing products, whereas you are reviewing the retailers. That is the big differentiation? SW: It is. ResellerRatings has always been in this weird niche. Most merchant reviews are only found on shopping engines like Shopping.com. It positions us uniquely because we do not allow opt
SM: The site was shut down while you were negotiating the purchase? SW: It was only down for a couple of weeks, thankfully, so it was not damaged too much. There were a few articles written saying that ResellerRatings.com was gone. It was unique; I don’t know too many websites that just plain shut down.