Outsourcing: Sanjay Dhawan, CEO of Symphony Services (Part 7)

Sraman Mitra: The point I’m trying to make is that there is a filter, and you’re making these bets with a lens in mind. Your end goal is to use these companies to get into larger companies that will acquire them. What I’m talking about is a scale of one million entrepreneurs reaching $1 million in

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Outsourcing: Sanjay Dhawan, CEO of Symphony Services (Part 6)

SM: That’s exactly my point. You can, if you go into a niche that is an up and coming niche that is potentially underserved and you develop core competency – the real operating words are core competency. SD: Yes. Their story, their focus was very UI and design focused. Immediately before this, like I said,

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Outsourcing: Sanjay Dhawan, CEO of Symphony Services (Part 5)

Sramana Mitra: You can set up a 1,000-person operation in a certain region, especially if you run your own university. I don’t think that should be a problem. San Dhawan: Right. SM: There are two other topics I want to explore. One is, how do you go from a $200 million to a $1 billion company,

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Outsourcing: Sanjay Dhawan, CEO of Symphony Services (Part 4)

SM: You’re located in Bangalore? SD: The main sites are Bangalore and Pune, but we do have satellite offices in Mumbai and Delhi, Gurgaon. SM: Is there any thought in the company to look at other cities, more heartland cities, lower cost destinations? SD: Within India, do you mean?

Outsourcing: Sanjay Dhawan, CEO of Symphony Services (Part 3)

Sramana Mitra: Do you sometimes do product development work for smaller companies for equity? Sanjay Dhawan: We did … not for equity per se, but it would be more from a risk and reward standpoint. We structure the engagement model where a portion of the payments are tied to either achieving certain outcomes or a

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Outsourcing: Sanjay Dhawan, CEO of Symphony Services (Part 2)

Sramana Mitra: Let me ask my question again now that you’ve provided context that would be helpful for our readers about what you do. Let’s say Salesforce.com or IBM or a company like that is trying to make a decision about what are they going to build in-house and what are they going to outsource

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Outsourcing: Sanjay Dhawan, CEO of Symphony Services (Part 1)

In the early days of software, using it was as simple as buying a licensing agreement, and then uploading the software to each employee’s desktop. The evolution of computers is moving at such a rapid pace that in order to keep up, companies have to refurbish existing software to accommodate employees who are no longer

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