Outsourcing: Sanjay Dhawan, CEO of Symphony Services (Part 2)

Sramana Mitra: Let me ask my question again now that you’ve provided context that would be helpful for our readers about what you do. Let’s say Salesforce.com or IBM or a company like that is trying to make a decision about what are they going to build in-house and what are they going to outsource

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Outsourcing: Sanjay Dhawan, CEO of Symphony Services (Part 1)

In the early days of software, using it was as simple as buying a licensing agreement, and then uploading the software to each employee’s desktop. The evolution of computers is moving at such a rapid pace that in order to keep up, companies have to refurbish existing software to accommodate employees who are no longer

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What’s Next For Salesforce.com?

SaaS customer relationship management (CRM) vendors Salesforce.com and RightNow recently reported second quarter results that beat estimates. Salesforce.com has been on an acquisition spree, acquiring eight companies over the year. What will be its next move? Let’s take a closer look.

Thought Leaders In Cloud Computing: Marc Ferrentino, CTA Of Salesforce (Part 11)

By Sramana Mitra and guest author Siddharth Garg Sramana Mitra: And we are building – now I am putting my computer scientist hat on and we are designing scalable distributed systems. So, we have One Million by One Million entrepreneurs from all over the world. This is a completely virtual program that we envision as

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Thought Leaders In Cloud Computing: Marc Ferrentino, CTA Of Salesforce (Part 10)

By Sramana Mitra and guest author Siddharth Garg Marc Ferrentino: Yes, thank you. I have one question for you; I wanted to ask this question. I like your Thought Leaders in Cloud Computing series, but I actually like your insight and your strategic blog posts much better. The reason I like them is that while

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Thought Leaders In Cloud Computing: Marc Ferrentino, CTA Of Salesforce (Part 9)

By Sramana Mitra and guest author Siddharth Garg Marc Ferrentino: Well, going beyond the Salesforce app exchange and just to come to the space as a whole, I still think there are cloud management solutions. I think that is an interesting place and there are only a handful of solutions out there to keep the

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Thought Leaders In Cloud Computing: Marc Ferrentino, CTA Of Salesforce (Part 8)

By Sramana Mitra and guest author Siddharth Garg Marc Ferrentino: Well, yes, when I am thinking of social CRM, I am thinking of communities; I am thinking of your own communities. But not just our own; I am thinking of also engaging customers on Twitter, Facebook, and a handful of other social media platforms out

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Thought Leaders In Cloud Computing: Marc Ferrentino, CTA Of Salesforce (Part 7)

By Sramana Mitra and guest author Siddharth Garg Marc Ferrentino: Does that make sense? Sramana Mitra: Yes, that makes sense. MF: It is not easy. I am trying to make it simple but it really is not easy. It is an incredible technical challenge, but this is part of that of what we do. We

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