Sramana Mitra: That’s where I think Salesforce.com has been extremely successful. Ken Stephens: Yes, but do you think Salesforce.com is going to become a major player at the platform? SM: Yes, I do.
Sramana Mitra: Even within the IT portion, it sounds like I’m hearing infrastructure as a service as the organizing principle. Ken Stephens: Yes. It’s a staple. You have to do that, and we do that. SM: What gaps do you see in the market right now?
Sramana Mitra: I think the desktop experience, which should be getting significantly richer over the next couple of years, is going to put pressure on telepresence. Chris Lauwers: Absolutely. I completely agree with that. If you don’t mind, I’d like to come back to your earlier question. You asked about phasing and evolution of communications,
Sramana Mitra: Let’s talk about that topic for a second. You’re absolutely right. That is a platform that is going to be very difficult for a startup company to bring to market. What’s happening is that there are several camps that are trying to do that and don’t have a full solution yet. Salesforce.com has
Sramana Mitra: The 33% that you have moved to the cloud already, what is the organizing principle of that? What have you chosen to move as the early steps? What have you chosen not to move yet? Lee Congdon: A strong partnership with Salesforce.com; we’ve been using their technology for more than five years for sales automation.
SM: Yes. I think the complexity arises because in some cases, there are these alliances, existing alliances or evolving, emerging alliances, but then there are also competitive dynamics emerging. If you look at Salesforce.com’s platform as a service strategy, Force.com, technically, you would want the IT environment that is operating in this CRM with Salesforce.com,
Sramana Mitra: Help me to understand. We have several camps going on in this movement, the email to collaboration to Intranet movement. There’s, as you said, the Microsoft camp. There is the IBM camp, which is struggling right now because of Lotus Notes. But there are some other camps, like Salesforce.com. Where do you see
SM: Given that vantage point, tell me about the organization’s cloud computing philosophy. Where are you coming from? What is the overall guiding principal that you are bringing to your clients? MP: That’s a great question again. I think from an Ernst & Young point of view – again we have to realize we are