Thought Leaders in Mobile and Social: Bill Seibel, Founder and CEO of Mobiquity (Part 4)

SM: Let’s go to a higher level industry state of the union scenario. In your work, would it be fair to say this whole mobile interface of enterprise app layer is largely missing right now? BS: Yes, but I think it’s also fair to say, if you would ask most CIOs now, they wouldn’t realize

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Thought Leaders in Cloud Computing: Ari Zilka, CTO of Terracotta (Part 1)

Founded in 2003 by Ari Zilka, Terracotta, a wholly owned subsidiary of Software AG, develops breakthrough software that delivers snap-in performance, scale, and availability for enterprise applications. Terracotta’s technology can store up to a terabyte of data in-memory, which can boost application and system performance and scalability significantly. At the time of its acquisition in

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Thought Leaders in Cloud Computing: Lee Congdon, CIO of Red Hat (Part 3)

Sramana Mitra: Definitely. Let’s talk about collaboration. What is your current collaboration configuration, let’s say, or infrastructure? What are you using? What trends are you seeing? Collaboration is one of the areas where we are seeing the most adoption of cloud computing. Lee Congdon: We attempt to use open-source products. Our email infrastructure is Zimbra. We use

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Thought Leaders In Cloud Computing: Carol Kline, CIO Of TeleTech (Part 7)

By Sramana Mitra and guest author Shaloo Shalini SM: Now, another thought that came to mind as you were talking about recording all your different calls is, What kind of analytics do you do on those calls? Are you converting them from speech to text and then running analytics on them? How do you analyze

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Thought Leaders In Cloud Computing: Carol Kline, CIO Of TeleTech (Part 6)

By Sramana Mitra and guest author Shaloo Shalini SM: I would particularly love to hear your thoughts about the phenomenon of ‘expert customers,’ say champions or really knowledgeable users, power users, of certain products, whatever they may be. CK: There was a guy who probably made it in the Wall Street Journal and the New

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Thought Leaders In Cloud Computing: Carol Kline, CIO Of TeleTech (Part 5)

By Sramana Mitra and guest author Shaloo Shalini SM: As I listen to you, there are a number of different thoughts in my mind on the topic of entrepreneurial opportunities. Let me go over those, one by one. One of the current trends is the social Web. It is becoming a powerful phenomenon; there are

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Thought Leaders In Cloud Computing: Carol Kline, CIO Of TeleTech (Part 4)

By Sramana Mitra and guest author Shaloo Shalini SM: So, you have done more on the pure telecommunications side, where there is call routing and such. CK: It’s the ‘contact center’. We are in the contact center business, so it is all the way up and down the stack. If it is about the contact

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Thought Leaders In Cloud Computing: Carol Kline, CIO Of TeleTech (Part 3)

By Sramana Mitra and guest author Shaloo Shalini SM: TeleTech made the shift to private cloud–based architecture seven years ago. What do you think has been the cost impact of this architectural change on your 67 global data center or delivery center configurations?