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Thought Leaders in Cloud Computing: Mike Burkland, CEO of Five9 (Part 2)
Posted on Monday, Nov 10th
Mike Burkland: To map out the landscape, this is a market in which Avaya, Genesys, Aspect, and Cisco have a product. Those four legacy players control a very large majority of this legacy market. They’ve been around for several years providing solutions on-premise that are hardware and software-based. Sramana Mitra: These four legacy players have both switching and CRM
