ROI on Design and Risk Reduction

by guest author Soren Petersen and Jed Simms Creating innovative products is fraught with risk due to the inherent gap between the knowledge one has and the knowledge one needs to make good decisions. Usually one knows only 5 percent of what is needed at the stage where 70 percent of the product’s cost is

Read Full Article »

Thought Leaders In Cloud Computing: Carol Kline, CIO Of TeleTech (Part 7)

By Sramana Mitra and guest author Shaloo Shalini SM: Now, another thought that came to mind as you were talking about recording all your different calls is, What kind of analytics do you do on those calls? Are you converting them from speech to text and then running analytics on them? How do you analyze

Read Full Article »

Thought Leaders In Cloud Computing: Carol Kline, CIO Of TeleTech (Part 6)

By Sramana Mitra and guest author Shaloo Shalini SM: I would particularly love to hear your thoughts about the phenomenon of ‘expert customers,’ say champions or really knowledgeable users, power users, of certain products, whatever they may be. CK: There was a guy who probably made it in the Wall Street Journal and the New

Read Full Article »

Thought Leaders In Cloud Computing: Carol Kline, CIO Of TeleTech (Part 5)

By Sramana Mitra and guest author Shaloo Shalini SM: As I listen to you, there are a number of different thoughts in my mind on the topic of entrepreneurial opportunities. Let me go over those, one by one. One of the current trends is the social Web. It is becoming a powerful phenomenon; there are

Read Full Article »

Thought Leaders In Cloud Computing: Carol Kline, CIO Of TeleTech (Part 4)

By Sramana Mitra and guest author Shaloo Shalini SM: So, you have done more on the pure telecommunications side, where there is call routing and such. CK: It’s the ‘contact center’. We are in the contact center business, so it is all the way up and down the stack. If it is about the contact

Read Full Article »

Thought Leaders In Cloud Computing: Carol Kline, CIO Of TeleTech (Part 3)

By Sramana Mitra and guest author Shaloo Shalini SM: TeleTech made the shift to private cloud–based architecture seven years ago. What do you think has been the cost impact of this architectural change on your 67 global data center or delivery center configurations?

Thought Leaders In Cloud Computing: Michael Aginsky, CTO Of Gibbons P.C. (Part 3)

A big motivation for cloud adoption in legal industry is the speed at which cloud based offerings can be deployed. However, a big barrier to adoption is integration with existing on-premise enterprise applications. Only the peripheral user focused processes which have very basic integration requirements are the ones which have moved to the cloud from a legal industry standpoint. Michael mentions in this part of the interview that primary driver for selecting a cloud based offering at Gibbons is ‘business need and appropriate fit’ followed by usability, integration capability with existing systems, governance and security.

Thought Leaders In Cloud Computing: José Almandoz, CIO Of Novell (Part 3)

Cloud computing adoption at large enterprises such as Novell can have significant in terms of ROI depending upon the solution and vendor. Besides a close look at SLAs, capability to integrate with on-premise applications, what do large enterprises need to verify before they adopt cloud based offerings? This part of the discussion takes a closer look at the cloud offering maturity related issues faced by large enterprises.