By Sramana Mitra and guest author Shaloo Shalini SM: Very interesting! Tell me more about how this private cloud at TeleTech built. Can you talk about which vendors are supporting this initiative? This is a fascinating case study, and to me it sounds like a large-scale infrastructure. Are you running this from a central data center
By Sramana Mitra and guest author Shaloo Shalini We have here an interesting cloud adoption use case with generous insights into the world of a large global business process outsourcing (BPO) enterprise, TeleTech, which manages global-scale contact centers. Over the past seven years, through private cloud adoption, TeleTech has not only moved to the next level
By Sramana Mitra and guest author Shaloo Shalini SM: Let us take these points that you mention one at a time. First, what are your observations based on your analysis? Second, can you share your observations on the cost reduction gained through cloud computing? Related to that, are you seeing definitive cost reductions? What are
By Sramana Mitra and guest author Shaloo Shalini Sramana: At EMC, now that you have this rather large virtualized infrastructure, are you able to charge back the different parts of the company based on their usage? Or is that something that you are planning to do or are interested in doing? Sanjay: Yes, it is
In this interview Scott Martin, CIO at Nonni’s Foods,shares his insights with Sramana on how CIOs can harness technologies such as cloud computing and drive operational efficiency not only in IT but also across sales and billing with a positive impact on core business activities and functionalities.
To help bring entrepreneurs closer to thought leaders and early adopters in cloud computing, Sramana Mitra has launched a new series of in-depth interviews – Thought Leaders In Cloud Computing. You can find the announcement and more details here.
Over the past few weeks, I have been speaking with a series of thought leaders in cloud computing. We will soon be publishing these in-depth interviews. Let me share a few thoughts with you based on what I have heard thus far across various conversations.
Thought Leaders in Cloud Computing is a new series of interviews with CIOs and thought leaders across the industry. It covers the adoption of cloud across SMBs, mid-sized, and Fortune 500 companies from diverse verticals such as tech, finance, healthcare, government, and manufacturing. Most important, and as part of her 1M/1M global initiative, Sramana is brainstorming ideas on entrepreneurial opportunities in the cloud.