Thought Leaders In Cloud Computing: Sankarson Banerjee, CIO Of IndiaInfoline (Part 3)

By Sramana Mitra and guest author Shaloo Shalini SM: What were the implications of the decision to move to cloud-based servers from a cost structure point of view? In general, what analysis did you do to make that decision? I am sure there is a convenience aspect, which is one thing that I am hearing

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Thought Leaders In Cloud Computing: Sankarson Banerjee, CIO Of IndiaInfoline (Part 2)

By Sramana Mitra and guest author Shaloo Shalini SM: I am asking this from an IT point of view: What is the distribution of the employee base that you are supporting today? SB: We support both our employees and the franchisees with our IT. We have nearly 3,000 franchisees. We provide connections to them; we

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Thought Leaders In Cloud Computing: Sankarson Banerjee, CIO Of IndiaInfoline (Part 1)

Will the cloud level the entrepreneur playing field and straighten out some of the ugly bumps during a typical startup journey, especially in Indian context, similar to how India leapfrogged years of telecommunication lag through its mass adoption of mobile technology? What are some of the barriers, challenges, and blue sky opportunities for new offerings, newer businesses based on cloud in India? In the following interview, Sramana and Sankarson Banerjee, CIO of India Infoline, dig into several aspects of cloud computing technology adoption and market needs in India.

Thought Leaders In Cloud Computing: Carol Kline, CIO Of TeleTech (Part 7)

By Sramana Mitra and guest author Shaloo Shalini SM: Now, another thought that came to mind as you were talking about recording all your different calls is, What kind of analytics do you do on those calls? Are you converting them from speech to text and then running analytics on them? How do you analyze

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Thought Leaders In Cloud Computing: Carol Kline, CIO Of TeleTech (Part 6)

By Sramana Mitra and guest author Shaloo Shalini SM: I would particularly love to hear your thoughts about the phenomenon of ‘expert customers,’ say champions or really knowledgeable users, power users, of certain products, whatever they may be. CK: There was a guy who probably made it in the Wall Street Journal and the New

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Thought Leaders In Cloud Computing: Carol Kline, CIO Of TeleTech (Part 5)

By Sramana Mitra and guest author Shaloo Shalini SM: As I listen to you, there are a number of different thoughts in my mind on the topic of entrepreneurial opportunities. Let me go over those, one by one. One of the current trends is the social Web. It is becoming a powerful phenomenon; there are

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Thought Leaders In Cloud Computing: Carol Kline, CIO Of TeleTech (Part 4)

By Sramana Mitra and guest author Shaloo Shalini SM: So, you have done more on the pure telecommunications side, where there is call routing and such. CK: It’s the ‘contact center’. We are in the contact center business, so it is all the way up and down the stack. If it is about the contact

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Thought Leaders In Cloud Computing: Carol Kline, CIO Of TeleTech (Part 3)

By Sramana Mitra and guest author Shaloo Shalini SM: TeleTech made the shift to private cloud–based architecture seven years ago. What do you think has been the cost impact of this architectural change on your 67 global data center or delivery center configurations?