SM: From what I’m seeing, the CRM and related systems, for instance, is one of the areas where an enterprise buys largely public cloud solutions. Of course, there are other big silos which people are procuring largely from public cloud solutions, talent management and various other management areas, and then there’s a long-tail application development
SM: Yes and no. How much of this what we call bootstrapping, using platform-as-a-service, a SaaS platform, I guess, do you see happening in small startups? PR: We’re seeing a lot of them. What’s happening is the new companies that are coming right now, the companies that are starting up are starting with such low
Sramana Mitra: What other areas do you have interesting perspectives on? Ken Stephens: One of the things that the cloud positions us to do is to move into regions where we haven’t played before. ACS, as an example, before being purchased by Xerox, was largely a U.S. company. We did some Europe and some Asia
Sramana Mitra: Well, you know, the application suite that is seeing the maximum migration is actually Lotus Notes. Ken Stephens: No, it’s amazing. Lotus Live was an amazing success for IBM. That was a bit of a coup on their part to do that. But we shall see. SM: People are moving out of Lotus,
Sramana Mitra: That’s where I think Salesforce.com has been extremely successful. Ken Stephens: Yes, but do you think Salesforce.com is going to become a major player at the platform? SM: Yes, I do.
Sramana Mitra: Even within the IT portion, it sounds like I’m hearing infrastructure as a service as the organizing principle. Ken Stephens: Yes. It’s a staple. You have to do that, and we do that. SM: What gaps do you see in the market right now?
Sramana Mitra: When you say “with support,” what does that mean? All SaaS providers provide support. Joe Grrave: Well, it’s more than just “how do I do this” or “this isn’t working in this application.” Many of the software as a service providers are, more or less, point solutions at this point. I know you
SM: Give me a range of examples of the kinds of managed services your clients are providing. JG: A good use case that we’ve come across is an independent software vendor (ISV). The company deploys an application to its customers and the application runs on an entire environment that the ISV deploys to its customers.