Outsourcing: Persistent Systems Interview (Part 6)

By guest author Tony Scott The Phases of Outsourcing: The Future of Outsourced Product Development in the Software Industry Tony: How long do you think it will be before software product companies move to the fourth level of outsourcing, where they will be doing the equivalent of original design manufacturing?

Outsourcing: Persistent Systems Interview (Part 3)

By guest author Tony Scott Deep Customer Relationships Tony: Do you typically have ongoing relationships with your customers? For example, do they tell you: “We are going be building this product, and these are the overall definitions wand features we would offer if we could, and we’d like to work with you on this over

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Outsourcing: Persistent Systems Interview (Part 1)

By guest author Tony Scott Company Introduction and History I recently interviewed Dr. Anand Deshpande, the founder and CEO of Persistent Systems. Persistent, based in Pune, India, has the tag line “Partners in Innovation.” Persistent believes that its outsourced software product development services allow its customers to minimize time-to-market, improve the quality of their products,

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Outsourcing: Evalueserve Interview (Part 5)

By guest author Tony Scott The Value of Productizing Knowledge Processes Tony: You are talking about how the downturn is impacting these kinds of knowledge process outsourcing companies. Are there things that you are doing to try to move into even higher value services? How about productizing parts of your services?

Outsourcing: Evalueserve Interview (Part 2)

By guest author Tony Scott Knowledge Process Outsourcing: Labor Arbitrage or Value-Added Knowledge? Tony: So you are defining the market space as anything that’s a knowledge-based process? Alok: Yes, whatever is a knowledge process where you need domain expertise. Legal, consulting, and accounting and CFO-type solutions all require a lot of domain expertise. Investment banking

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Deal Radar 2010: Rural America OnShore Sourcing ,Ohio,Kentucky

Rural America OnShore Sourcing, Inc. (Rural America) is a U.S.-based onshoring company. Through its offices in Ohio, Kentucky, and Wisconsin, it provides the same outsourcing services performed by offshoring companies, except it uses professionals based in rural parts of America instead of overseas, hiring these professionals for 25% to 40% less than the cost of

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Outsourcing: West Corporation Interview (Part 6)

By guest author Tony Scott Managing in a Truly Flat World Tony: Do you see your customer base continuing to be predominantly in the United States, or do you look to expand outside of the country with companies in other markets where offering a call center model might be attractive? Matt: Our clients will predominantly

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Outsourcing: West Corporation Interview (Part 5)

By guest author Tony Scott Labor Arbitrage and Fully Burdened Costs Tony: What’s the general price differential that you have in terms of percentages between a domestic at-home agent versus a similar quality offshore agent? Matt: That depends on the market that you are in and the client program. The Philippines and Central America can

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