Outsourcing: Tata Communications Interview (Part 6)

By guest author Tony Scott Operating Across Cultures Tony: You are working around the globe, dealing with enterprises and carriers around the globe. What are the issues that you have faced within your internal culture in terms of being able to deliver products and services on a global basis? Has that been a challenge for

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Outsourcing: Tata Communications Interview (Part 5)

By guest author Tony Scott “Always On” around the Globe Tony: So you are talking about creating your own IP – how has that impacted the kind of services you provide? Is this also part of the drive toward what some have said is pushing even more of the services off the CIO’s plate?

Outsourcing: Tata Communications Interview (Part 4)

By guest author Tony Scott Building Competency Tony: How has the relationship with your parent Tata Communications helped you beyond brand recognition? Shirdhar: Given that we have trust at Tata Communications, they would always support our trying to position ourselves higher up the chain.  But I can’t constantly make fresh demands on our parent company

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Outsourcing: Tata Communications Interview (Part 3)

By guest author Tony Scott Labor Arbitrage or Value-Added Services? Tony: So if you look at these businesses overall, what percentage today is value-added services vs. labor arbitrage compared to five years ago, and what do you expect it to be five years from now? David: I think, taking TCTS as example, the first thing

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Outsourcing: Tata Communications Interview (Part 2)

By guest author Tony Scott Evolution from Infrastructure to the Desktop Tony: Shridhar, since you have obviously been with the company for a long time, let me ask you, how did the original piece of the company get started, and how have you evolved from that point to what you are providing today? Shridhar: When

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Outsourcing: Tata Communications Interview (Part 1)

By guest author Tony Scott Introduction and History So, after reading a few of my previous interviews, do you still think that “outsourcing” is just about labor arbitrage of low-level tasks? I recently interviewed David Wert, global head of managed services at Tata Communications, and Niraj Sridhar, who leads Tata Communications Transformation Services (TCTS). They

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Outsourcing: Persistent Systems Interview (Part 15)

By guest author Tony Scott The ODM Model – Will It Happen for Software? Tony: Building products faster at a lower cost because you have in-depth expertise in a market segment and are componentizing part of the product development process – it’s going back to your example of Flextronics for software. Will we see ODMs

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Outsourcing: Persistent Systems Interview (Part 7)

By guest author Tony Scott The Phases of Outsourcing: The Value of IP vs. Productization Tony: That’s great, but isn’t a company’s core IP still really important? Anand: To give some context here about your IP question, what I find is that with many of the small startups, you’ll find two or three founders who

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