Outsourcing: Dr. Shami Khorana of HCL America (Part 2)

By guest author Tony Scott Tony: What do you think are going to be the big changes? Obviously, the pure labor arbitrage model is not going to go away entirely; it is going to continue to move to whatever locale is the lowest cost. The fact is that the “flattening” of the world means I

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Outsourcing: Dr. Shami Khorana of HCL America (Part 1)

By guest author Tony Scott This interview, the ninth in Tony’s series, is with Dr. Shami Khorana, who is the president of HCL America, the subsidiary of HCL Technologies, a $3.1 billion business and IT services company with more than 72,000 employees worldwide. Tony Scott: Shami, thanks for taking the time to talk to me

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1Mby1M Deal Radar: Global Sky, Las Vegas, Nevada

Global Sky is a Philippines-based call center that handles inbound, outbound, and back-office support functions. It aims to be a “branch office” for entrepreneurs, a place where they can outsource all non-core functions.

Top 10 Outsourcing Trends For The Decade

By Sramana Mitra and Tony Scott Next in line, after the Top 10 Tech Trends and the Top 10 Cloud Computing Trends, are the Top 10 Outsourcing Trends for the decade.

Outsourcing: Naresh Lakhanpal And Hiro Notaney Of Patni Computer Systems (Part 8)

Hiro: I think this concept of empowerment is a really good point. I have not been here so long, but I think that now we are moving toward a more collaborate management style. It’s something that I’ve noticed quite a bit. The leadership takes input, and then they encourage people and try to build consensus.

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Outsourcing: Naresh Lakhanpal And Hiro Notaney Of Patni Computer Systems (Part 7)

By guest author Tony Scott Tony: Do you think [this idea of being more about the human touch] is happening now? Because that also changes the way you sell and deliver services overall. Five years in the future, will the mix of delivery people and customer interface people going to change in terms of where

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Outsourcing: Naresh Lakhanpal And Hiro Notaney Of Patni Computer Systems (Part 6)

By guest author Tony Scott Hiro: The dual nature of the cloud is where we spend a lot of time with the customers, saying, Okay, we can deliver in the cloud. Yes, that will create greater efficiency, but there’s also this other side where the technology itself can make you more efficient – it can

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Outsourcing: Naresh Lakhanpal And Hiro Notaney Of Patni Computer Systems (Part 5)

By guest author Tony Scott Tony: In terms of the percentage of the business that you have right now, I assume that some is driven primarily by labor rate arbitrage.  Obviously, labor rate arbitrage is a component of everything, but how much do you think of your business now is still more pure labor arbitrage

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