Outsourcing: Ed Cross, Executive Director – Procurement & HRO at Xchanging (Part 4)

Sramana Mitra: It’s stuff like office supplies that you are outsourcing. It’s more of a cost consideration. Whereas, a more strategic procurement issue would be dealing with parts and technology, and that’s where it becomes more complicated. Ed Cross: Let me be more direct. To outsource indirect stationery, for example, can be a fairly simple

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Outsourcing: Ed Cross, Executive Director – Procurement & HRO at Xchanging (Part 3)

Sramana Mitra: What do you think is driving that trend? Why is procurement outsourcing growing? Ed Cross: A couple of things. One is that businesses need to save money. Though the global economy is starting to come out of recession, there was a level of retrenching that went on when economic conditions were difficult for

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Outsourcing: Ed Cross, Executive Director – Procurement & HRO at Xchanging (Part 2)

Sramana Mitra: You said you have about 4,000 people in India. What’s the global distribution of the workforce? Ed Cross: We have about 8,500 people around the world, of which about 4,000-4,500 are in India. About 2,000 are in the U.K., about 1,000 in Europe, several hundreds in North America, about 500 in Australia, and the

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Outsourcing: Ed Cross, Executive Director – Procurement & HRO at Xchanging (Part 1)

Having been awarded the Entrepreneur of the Year by The Economic Times back in 2010, Xchanging continues to provide leading solutions to a wide range of industries across the globe. Ed Cross, Xchanging’s Executive Director, takes us on a quick tour of the business outsourcing landscape discussing the trends, challenges, and opportunities facing the industry.

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Thought Leaders in Outsourcing: Interview with John Meyer, CEO of Arise Virtual Solutions (Part 7)

John Meyer: You are right. We have a few companies that already exceed the one million threshold. One example is a single mother who eight years ago was worried about her children coming out of elementary school and being on a street corner. She decided to go all in with Arise. She was working crazy

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Thought Leaders in Outsourcing: Interview with John Meyer, CEO of Arise Virtual Solutions (Part 6)

Sramana Mitra: You mentioned Ireland as a region. How many people do you have working there? John Meyer: Right now there are about 180 in Ireland and 1,400 in the U.K. In Canada we have about 3,000. So much is based on the customer and the acceptance of the customer.

Thought Leaders in Outsourcing: Interview with John Meyer, CEO of Arise Virtual Solutions (Part 5)

Sramana Mitra: What is the total population of people who are working through your system? John Meyer: Right now the network is about 26,000 people. Some of it is seasonal. Right now we have a giant demand for retail because this is their big period, and a lot of e-commerce transactions are going on right

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Thought Leaders in Outsourcing: Interview with John Meyer, CEO of Arise Virtual Solutions (Part 4)

Sramana Mitra: Let’s talk about another customer scenario. When you introduced the model, you were very specific about certain people, like diabetics. What kinds of requirements are you seeing from your customers, and what do you do to source people with those kinds of profiles? John Meyer: I mentioned referrals before, but we also use

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