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HOT TOPICS
- The Accelerator Conundrum
- The Startup Velocity Question
- Platform as a Service
- Man and Superman
- Web 3.0 = (4C + P + VS)
- The Future: End of Capitalism
- Capitalism 2.0
outsourcing
Outsourcing: Sandip Sen, President And CMO, Aegis (Part 4)
By Sramana Mitra and guest author Aditya Modi Sramana Mitra: How large, in terms of the size of the voice industry in the Philippines compared the size of the industry in India? What is the relative scale of that right now? Sandip Sen: I think the Philippines, for the first time, has just overtaken India
Outsourcing: Sandip Sen, President And CMO, Aegis (Part 3)
By Sramana Mitra and guest author Aditya Modi Sramana Mitra: Would you tell us more about the five verticals you work in? Sandip Sen: Our biggest verticals are financial services, so these are banks. We work today for some of the largest banks, like JP Morgan Chase, American Express, Bank of America ,and Citibank. The
Outsourcing: Sandip Sen, President And CMO, Aegis (Part 2)
By Sramana Mitra and guest author Aditya Modi Sandip Sen: So, after starting to stabilize the U.S. operations, we realized another thing, which was again different for a BPO provider. We realized that there was a large domestic provider in India, and because India is an emerging economy – it was growing at a fast
Outsourcing: Sandip Sen, President And CMO, Aegis (Part 1)
About Sandip Sen Sandip Sen is president (Americas) and chief marketing officer of Aegis. He was the founder CEO and COO of Customer First Services, which was formed as a result of a management buyout in 2001. During his tenure at Customer First Services, it became one of India’s largest domestic call center companies with
Outsourcing: Joe Lawler, Chairman, President And CEO Of ModusLink (Part 4)
Sramana Mitra: Got it. The question that I would like to drill down upon is the business you are discussing is the people-intensive business, right? Is that a correct statement, or is the business highly automated? Joe Lawler: No, it is absolutely a correct statement because of the size runs that we typically do there.
Outsourcing: Joe Lawler, Chairman, President And CEO Of ModusLink (Part 3)
Sramana Mitra: I have two questions about the market and its size: What does the rest of the market look like? Who are the players? If it is a $25 billion market, you are $1 billion. Joe Lawler: Well, the biggest chunk is those that are doing these packaging or returns management or fulfillment services
Outsourcing: Joe Lawler, Chairman, President And CEO Of ModusLink (Part 2)
Sramana Mitra: I see. So, the Flextronics and the Foxconns are doing the hardware part and they are sending it to you. You are doing the software and the packaging, I suppose, the outside packaging that is localized, and then you are shipping it to the retailers or the distributors? Joe Lawler: To be precise,
Outsourcing: Joe Lawler, Chairman, President And CEO Of ModusLink (Part 1)
By Sramana Mitra and guest author Aditya Modi About Joseph C. Lawler Joe Lawler is ModusLink Global Solutions’ chairman, president and CEO, with executive leadership responsibility for the vision, strategic direction, and performance of ModusLink Global Solutions and its subsidiaries. As CEO, Lawler oversees cross-company operations, financial management, and strategy implementation. Prior to joining the
