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HOT TOPICS
- The Accelerator Conundrum
- The Startup Velocity Question
- Platform as a Service
- Man and Superman
- Web 3.0 = (4C + P + VS)
- The Future: End of Capitalism
- Capitalism 2.0
outsourcing
Outsourcing: Matthew Heim, President of NineSigma (Part 3)
Sramana Mitra: It sounds like you are working more in manufacturing or maybe the health care space? Matthew Heim: It’s virtually every manufacturing industry that practices open innovation. We work with all types of companies, but of late, the service industry has begun to open up to open innovation, financial services, insurance companies, and the like, and
Outsourcing: Matthew Heim, President of NineSigma (Part 2)
Sramana Mitra: Now that I have the basic framework, let’s start peeling the onion. Help me understand more of your business, and help the audience understand more of your business. Matthew Heim: Sure. SM: So, it sounds like you have created a global network of solution providers through academia and other kinds of research and development organizations
Outsourcing: Matthew Heim, President of NineSigma (Part 1)
Do you have a problem you can’t solve and can’t find anyone anywhere in your organization who can solve it? There’s no app for that, but there is a company that can put you in touch with a host of people with the knowledge and experience needed to help you. No matter what industry you’re
Outsourcing: Manish Dugar, Senior VP And Global Head Of Wipro BPO (Part 7)
Sramana Mitra: My question was somewhat different. For instance, a lot of the crisis in this round concerns sovereign debt and government debt, right? Whether it’s at a state, level, city, or municipality level, there is a debt crisis and deficit. So, there is a need to cut government spending. Do you expect that to translate
Outsourcing: Manish Dugar, Senior VP And Global Head Of Wipro BPO (Part 6)
Sramana Mitra: The telecom industry is looking very interesting in Africa. Manish Dugar: Yes. SM: Now, what is your read of the attrition trend in India. You have a lot of people. You have to manage very large workforces. What kind of attrition do you have to deal with? What kind of salaries, raises or wage inflation, are
Outsourcing: Manish Dugar, Senior VP And Global Head Of Wipro BPO (Part 5)
Sramana Mitra: Interesting. I have heard a lot of different perspectives on that one. There is a serious interest in having work done closer [to home]. Of course, maybe there is a bit of difference between pure BPO work and more development-oriented work; the time zone issue is more significant and so forth. But I guess
Outsourcing: Manish Dugar, Senior VP And Global Head Of Wipro BPO (Part 4)
Sramana Mitra: How much of your business is catering to the India market, Manish? Manish Dugar: At this point, it is miniscule. It’s less than 5% of the BPO business that is [from] customers; however, we intend to get to a model where in we get similar profitability and buy outsourcing work, we also get similar profit
Outsourcing: Manish Dugar, Senior VP And Global Head Of Wipro BPO (Part 3)
Sramana Mitra: What is the delivery model? I’m very interested in understanding more about Wipro’s rural BPO strategy. Manish Dugar: Sure. If we are to address the ever increasing appetite of the clients in terms of hospital, and if we are to ensure that we are tapping the talent at the right place, being only in these
