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- The Accelerator Conundrum
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outsourcing
Outsourcing: Rick Ferry, COO of C3 (Part 3)
Sramana Mitra: What is your sense of what will happen to the call center industry in the U.S. over this decade? Obviously, the cost structures are changing in Asia. For instance, the cost structure for India is changing substantially. There is some level of burnout going on because of the time zone issue. You can
Outsourcing: Rick Ferry, COO of C3 (Part 2)
SM: What kind of outsourcing work do you do? RF: It’s primarily complex customer service interactions and primarily voice. SM: So, it’s a voice contact center? RF: Correct.
Outsourcing: Ross Kimbarovsky, Co-Founder of CrowdSPRING (Part 4)
SM: You mentioned naming projects. If you’re getting 100 different names, how does the payment work? There’s no more work to do after the naming is done. RK: The wrap-up for naming projects is simple. When you pick your favorite name, we pay the person who recommended it. So that you understand, we are sensitive
Outsourcing: Ross Kimbarovsky, Co-Founder of CrowdSPRING (Part 3)
SM: So, you said half of your over 109,000 [freelancers] are from the United States. What other countries do you see a lot of representation from? RK: We have a very strong representation, obviously, from English-speaking countries. We have strong representation from Canada, from the United Kingdom, from Australia. We see a lot of designers
Outsourcing: Rick Ferry, COO of C3 (Part 1)
Customer service can make or break some businesses. Yet customer service is something that businesses often outsource to companies like C3. C3 handles customer communications for corporations that see customer service as one of the most important aspects of their businesses. C3’s leadership team has about 30 years of customer management experience between them. C3
Outsourcing: Ross Kimbarovsky, Co-Founder of CrowdSPRING (Part 2)
Sramana Mitra: Today, you’re about a $10 million a year company, right? Ross Kimbarovsky: Roughly in that range. We’re a private company, so we don’t disclose. SM: A range is fine. Now, you said 109,000 designers and freelancers from various nationalities. Talk a little bit about which nationalities are represented.
Outsourcing: Ross Kimbarovsky, Co-Founder of CrowdSPRING (Part 1)
We’ve covered outsourcing sites before, like Elance and Freelancer.com, which are open to all kinds of freelancers, from telemarketers to virtual assistants to graphic designers to bookkeepers. But some, like Chicago-based CrowdSPRING, specialize. CrowdSPRING dedicates itself to serving the needs of creative individuals, like graphic designers and writers, and those who need their services. Founders
Latin America Measures Up Well Against China as ITO Hub
By guest author Dan Berthiaume and Kirk Laughlin Despite Latin America’s increasing prominence as a provider of IT outsourcing services to North American companies, a popular perception remains that Latin America serves as a second choice to China. However, when the relative advantages and disadvantages of outsourcing IT functions to Latin American providers are compared to those of
