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- The Accelerator Conundrum
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outsourcing
Outsourcing: Gopinathan Padmanabhan, Executive VP and Head of Global Delivery, MPhasiS (Part 5)
Sramana Mitra: In your estimate, how big is the workforce in India in these tier two and tier three cities? How many jobs do you think are being supported in this mode? Gopinathan Padmanabhan: I don’t have a number. If you asked me to venture a guess, I would say roughly 5% to 10% of
Outsourcing: Gopinathan Padmanabhan, Executive VP and Head of Global Delivery, MPhasiS (Part 4)
Sramana Mitra: What are the competitive dynamics of these cities? When you’re setting up a center in Mangalore, is it very competitive? Are there other Indian companies setting up operations in Mangalore? Gopinathan Padmanabhan: Yes, there are. All of the key players are aware of the dynamics, the cost structure, and so on. Everyone follows
Outsourcing: Gopinathan Padmanabhan, Executive VP and Head of Global Delivery, MPhasiS (Part 3)
Sramana Mitra: Are most of your financial services customers U.S. customers? Gopinathan Padmanabahn: As is the case for most of the typical Indian IT services companies, our revenues are split broadly across the U.S., India, and the rest of the world. The U.S. constitutes about 65% of our revenues. India constitutes about 15% to 17%
Outsourcing: Gopinathan Padmanabhan, Executive VP and Head of Global Delivery, MPhasiS (Part 2)
Sramana Mitra: I see. So, you wanted to be in a space that is optimal to HP’s sweet spot, and you don’t have any conflict of interest when it comes to going to market through HP’s channels. Gopinathan Padmanabahn: Exactly. That’s right. That’s the second reason. First and foremost, we are good at this, have
Outsourcing: Gopinathan Padmanabhan, Executive VP and Head of Global Delivery, MPhasiS (Part 1)
Two former Citibank executives came up with the idea for MPhasiS in 1999. A merger between U.S.-based IT consulting company MphasiS Corporation and the Indian IT services company BFL Software Limited in June 2000 produced MPhasiS Limited, a global company that provides business process outsourcing services as well as applications and infrastructure services. One of
Outsourcing: David Bonthrone, Executive Vice-President, Group FMG (Part 4)
SM: There is an effort in India to move certain types of outsourced functions into the smaller cities or towns, not Chennai, Mumbai, Bangalore kinds of places, which are pretty crowded, pretty saturated places. Some of the types of functions that you are talking about have shown up, on my radar at least, as functions
Outsourcing: David Bonthrone, Executive Vice-President, Group FMG (Part 3)
SM: Talk to me about the kind of work that your Chennai operation does. DB: We do a lot of print production work. Within that, I mean cleaning up images for printing and production. We have a fast turnaround facility that can handle a lot of volume in terms of print. That’s some traditional work
Outsourcing: David Bonthrone, Executive Vice-President, Group FMG (Part 2)
Sramana Mitra: Let me see if I’ve got this right. The way you split the market is the holding companies have a variety of advertising agencies and new media agencies and, typically, most of them have centralized production facilities. David Bonthorne: There’s a trend towards it. SM: Now, the part that I didn’t quite get
