Outsourcing: Rick Ferry, COO of C3 (Part 4)

SM: What needs to happen? Is there anything that could happen policy wise that would give you a reason to have more presence in the US? Or are there geographies in the US where you could do better cost structure wise?

Outsourcing: Ross Kimbarovsky, Co-Founder of CrowdSPRING (Part 5)

SM: The question I asked was a little different. I asked how many agencies are using CrowdSPRING for generating business? RK: Working on CrowdSPRING as creatives? SM: Yes.

Outsourcing: Rick Ferry, COO of C3 (Part 3)

Sramana Mitra: What is your sense of what will happen to the call center industry in the U.S. over this decade? Obviously, the cost structures are changing in Asia. For instance, the cost structure for India is changing substantially. There is some level of burnout going on because of the time zone issue. You can

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Outsourcing: Rick Ferry, COO of C3 (Part 2)

SM: What kind of outsourcing work do you do? RF: It’s primarily complex customer service interactions and primarily voice. SM: So, it’s a voice contact center? RF: Correct.

Outsourcing: Ross Kimbarovsky, Co-Founder of CrowdSPRING (Part 4)

SM: You mentioned naming projects. If you’re getting 100 different names, how does the payment work? There’s no more work to do after the naming is done. RK: The wrap-up for naming projects is simple. When you pick your favorite name, we pay the person who recommended it. So that you understand, we are sensitive

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Outsourcing: Ross Kimbarovsky, Co-Founder of CrowdSPRING (Part 3)

SM: So, you said half of your over 109,000 [freelancers] are from the United States. What other countries do you see a lot of representation from? RK: We have a very strong representation, obviously, from English-speaking countries. We have strong representation from Canada, from the United Kingdom, from Australia. We see a lot of designers

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Outsourcing: Rick Ferry, COO of C3 (Part 1)

Customer service can make or break some businesses. Yet customer service is something that businesses often outsource to companies like C3. C3 handles customer communications for corporations that see customer service as one of the most important aspects of their businesses. C3’s leadership team has about 30 years of customer management experience between them. C3

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Outsourcing: Ross Kimbarovsky, Co-Founder of CrowdSPRING (Part 2)

Sramana Mitra: Today, you’re about a $10 million a year company, right? Ross Kimbarovsky: Roughly in that range. We’re a private company, so we don’t disclose. SM: A range is fine. Now, you said 109,000 designers and freelancers from various nationalities. Talk a little bit about which nationalities are represented.