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- The Accelerator Conundrum
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online banking
Thought Leaders in Mobile and Social: Mark McCormick, Senior VP of Customer Experience, Internet Services Group at Wells Fargo (Part 6)
Sramana Mitra: So people can transfer money to others regardless of whether the recipient is on the Wells Fargo system? Mark McCormick: Yes, exactly. SM: All right. Is there anything else that you want to talk about? MM: The last thing I would say is that we’re always working on ways to humanize our channels.
Thought Leaders in Mobile and Social: Mark McCormick, Senior VP of Customer Experience, Internet Services Group at Wells Fargo (Part 5)
Sramana Mitra: I can give you a couple of use cases from our day-to-day use of online banking. Some of our clients still like to pay by check. Even though we encourage customers to pay by online banking or wire transfer, we still get checks. We then have to get those checks deposited, so sometimes
Thought Leaders in Mobile and Social: Mark McCormick, Senior VP of Customer Experience, Internet Services Group at Wells Fargo (Part 4)
Sramana Mitra: They’re all mobile but because of the form factor differences, usage models and usage packages tend to be different. Mark McCormick: So, imagine how complicated my job is. SM: Yes. MM: We have to experiment and be always ahead of not just those form factors but the different interaction modes, the gestural modes.
Thought Leaders in Mobile and Social: Mark McCormick, Senior VP of Customer Experience, Internet Services Group at Wells Fargo (Part 3)
Sramana Mitra: A couple of questions there. With the adoption of Mint, are we to expect that all banks, like Wells Fargo, are going to have to present a Mint-like solution on their websites? Mark McCormick: I like to describe it as the visual display of quantitative information. Instead of looking at quantitative information like
