SM: Which international markets are you seeing adoption in? MG: We are probably the number 1 provider in Australia and New Zealand. We are in the top 3 in France and the top 5 in the UK. Momentum everywhere is going up. From a revenue perspective, we grew revenue by 32% to $128M. In applications
SM: What is your channel strategy? Direct in the enterprise, Telesales for SME? MG: Very close. At the enterprise it is a direct sales force, distributed globally. In SME, it is telesales, our own telesales team. We have a lot of partners we do business with where we get a fee for transacting through our
SM: I wonder how Louis was able to fund the company in 1999. I talked to a lot of SaaS company CEOs and all of them were turned down by the VCs. Yesterday, I was having lunch with Philippe Courtot, who you may know, is the CEO of Qualys. They do security as SaaS, and
SM: So you got your first CEO job! MG: I met with the board to understand what they wanted. It was important for me to know that I was not coming to package a company up in order for them to sell it. I wanted to go build a company. I was very comfortable with
SM: What was your role at PeopleSoft? MG: PeopleSoft was a complete software shop. They had no processes or culture of customer service from an implementation point of view. They did not have a good relationship between people who wrote the software and the people who implemented the software. Initially I started running North America,
SM: Tell me about your move from EDS to PeopleSoft? MG: In 1999 I was recruited by a headhunter at Spencer Stewart. Craig Conway had become the CEO of PeopleSoft, he had been there for 6 months, and he had a vision of re-tooling the ERP software space and re-tooling the company. One of the
SM: So how did you get from CTO to GM? MG: One day at work I got a call from my wife. I was in downtown Toronto, serving as the Chief Technologist of EDS Canada, and I was 30 years old. I had been married to my wife for 5 years … she was my
SM: When did you switch to general management? MG: Coming out of that job I ended up having a large team. I woke up one day and realized I had a hundred developers reporting to me. The transition from being the technical architect to working with multiple technical architects and helping them get their vision