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HOT TOPICS
- The Accelerator Conundrum
- The Startup Velocity Question
- Platform as a Service
- Man and Superman
- Web 3.0 = (4C + P + VS)
- The Future: End of Capitalism
- Capitalism 2.0
nearshoring
Outsourcing: Blanca Trevino, CEO of Softtek (Part 2)
SM: Actually, TCS (Tata Consultancy Services) has set up a major Latin America operation. BT: They do. TCS probably is the Indian vendor that has the largest call center here in Latin America. They do have a strong presence in Brazil, and from Brazil, they support global clients. They won, a couple of years ago,
Outsourcing: Blanca Trevino, CEO of Softtek (Part 1)
Softtek is global company that provides its clients, which comprise top-tier corporations, with process-driven IT solutions. The company has office locations in North America, Latin America, Europe and Asia. The world has Softtek to thank for the creation of nearshoring, which involves companies outsourcing tasks to other companies that are located in nearby countries or
Outsourcing: Manish Dugar, Senior VP And Global Head Of Wipro BPO (Part 7)
Sramana Mitra: My question was somewhat different. For instance, a lot of the crisis in this round concerns sovereign debt and government debt, right? Whether it’s at a state, level, city, or municipality level, there is a debt crisis and deficit. So, there is a need to cut government spending. Do you expect that to translate
Outsourcing: Manish Dugar, Senior VP And Global Head Of Wipro BPO (Part 6)
Sramana Mitra: The telecom industry is looking very interesting in Africa. Manish Dugar: Yes. SM: Now, what is your read of the attrition trend in India. You have a lot of people. You have to manage very large workforces. What kind of attrition do you have to deal with? What kind of salaries, raises or wage inflation, are
Outsourcing: Manish Dugar, Senior VP And Global Head Of Wipro BPO (Part 5)
Sramana Mitra: Interesting. I have heard a lot of different perspectives on that one. There is a serious interest in having work done closer [to home]. Of course, maybe there is a bit of difference between pure BPO work and more development-oriented work; the time zone issue is more significant and so forth. But I guess
Outsourcing: Manish Dugar, Senior VP And Global Head Of Wipro BPO (Part 4)
Sramana Mitra: How much of your business is catering to the India market, Manish? Manish Dugar: At this point, it is miniscule. It’s less than 5% of the BPO business that is [from] customers; however, we intend to get to a model where in we get similar profitability and buy outsourcing work, we also get similar profit
Outsourcing: Manish Dugar, Senior VP And Global Head Of Wipro BPO (Part 3)
Sramana Mitra: What is the delivery model? I’m very interested in understanding more about Wipro’s rural BPO strategy. Manish Dugar: Sure. If we are to address the ever increasing appetite of the clients in terms of hospital, and if we are to ensure that we are tapping the talent at the right place, being only in these
Outsourcing: Manish Dugar, Senior VP And Global Head Of Wipro BPO (Part 2)
Sramana Mitra: I think your point about business process outsourcing to business functional sourcing is well taken, but you have mentioned different components of that. I would like to understand some of the trends that you see from your perspective. You talked about labor arbitrage, which was obviously the genesis of the industry. Wipro has been
