Outsourcing: Josh Lieberman, Co-Founder of KMS Technology, Atlanta and Ho Chi Minh City (Part 5)

Sramana Mitra: What is the entrepreneurial landscape in Vietnam like? Josh Lieberman: It’s pretty interesting. For example, there’s a company by the name of VinaGame. I think the market cap is extraordinarily large, hundreds of billions of dollars. And there are other companies. From an entrepreneurial standpoint, a lot of the entrepreneurial energy is focused

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Outsourcing: Josh Lieberman, Co-Founder of KMS Technology, Atlanta and Ho Chi Minh City (Part 4)

Sramana Mitra: How easy or difficult is it to find that kind of client relationship talent in Vietnam? Josh Liberman: It is obviously, more difficult to find that than it is a Java developer or a quality assurance (QA) engineer. We’ve been working in Vietnam for 12 years, so we’ve built up a vast network

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Outsourcing: Josh Lieberman, Co-Founder of KMS Technology, Atlanta and Ho Chi Minh City (Part 3)

Sramana Mitra: That’s the real winning story. Josh Lieberman: Absolutely. SM: In India, no matter where you are … in the big cities, you’re looking at 30% attrition. In the smaller cities, you’re looking at 20% attrition. That’s the real problem. If you’re looking at below 5% attrition, that is the real winning story.

Outsourcing: Josh Lieberman, Co-Founder of KMS Technology, Atlanta and Ho Chi Minh City (Part 2)

Sramana Mitra: Now we understand the positioning of the company. Tell us, what is the unique selling proposition (USP)? Within outsourced product development, what is your company’s USP? How do you differentiate, and what do you pitch that is compelling to your customers? Josh Lieberman: Up to now we have had zero sales or marketing.

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Outsourcing: Gopinathan Padmanabhan, Executive VP and Head of Global Delivery, MPhasiS (Part 8)

Sramana Mitra: And the banking and financial services focus that you’re developing, is this going to be a global focus, or is it just North America? Gopinathan Padmanabhan: It’s going to be global, absolutely global. In all regions, we are pushing for our presence in that particular space. We may not be the king of

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Outsourcing: Gopinathan Padmanabhan, Executive VP and Head of Global Delivery, MPhasiS (Part 7)

Sramana Mitra: What you’re describing is probably the case with all of your competitors, with the entire industry. They train internally for the core, and then they go outside for the more specialized stuff. Gopinathan Padmanabhan: That is correct. SM: We’ve covered quite a lot of ground. Is there any other area you want to

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Outsourcing: Gopinathan Padmanabhan, Executive VP and Head of Global Delivery, MPhasiS (Part 6)

Sramana Mitra: What does it cost to maintain these residential boot camps? What is the cost structure of your training? Gopinathan Padmanabhan: I don’t have an exact number. I can tell you that we provide them like a campus. SM: It sounds like it’s a fairly expensive affair, right?

Outsourcing: Gopinathan Padmanabhan, Executive VP and Head of Global Delivery, MPhasiS (Part 5)

Sramana Mitra: In your estimate, how big is the workforce in India in these tier two and tier three cities? How many jobs do you think are being supported in this mode? Gopinathan Padmanabhan: I don’t have a number. If you asked me to venture a guess, I would say roughly 5% to 10% of

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