Sramana Mitra: That is where the question I am asking stems from. There are a lot of these massive open online courses available from various brand-name universities, or online programs that are now becoming available. From an enterprise learning point of view, the strategy so far has been just to learn content or send employees
Sramana Mitra: If you are trying to get a European sales team to bond around a sales training module and enhance that module with their own live learning and web conferences, that requires a level of moderation. Somebody needs to orchestrate that behavior. It is not clear to me from an organizational adoption point of
Sramana Mitra: How are you capturing this social learning, and more important, how are your customers doing it using your system? Bobby Yazdani: There are multiple abstractions built in to the product. People can organize into groups around initiatives, ideas, products, geographies, business processes, and many other elements. We would allow for these groups to
Sramana Mitra: I think that is a reasonable point to underscore. Bobby Yazdani: There are a couple of other important points. The sessions, where the content is being delivered, would have to manage the same amount of data from users and learners. Whether you are on a smartphone, on a desktop or in a classroom,
Sramana Mitra: That is an evolution I would say almost all enterprise software companies have gone through in the last decade. Bobby Yazdani: That is right. But with that evolution came an operational model, retraining our enablement of our own organization to support a very different business model.
Bobby Yazdani is the chief executive officer of SABA, one of the industry’s leading learning and talent management providers. Bobby holds a BA in applied mathematics from the University of California at Berkeley. In 1997 Bobby founded SABA, and he took the company public in 2000. Today the company has revenue of more than $100
Sramana Mitra: We just went through a somewhat painful migration and then, in the middle, integration of our email marketing system, which was on Aweber. Our CRM system is on Zoho, and Zoho has now released an email marketing product. We were not happy with Aweber, so we are moving from Aweber to Zoho. All
Sramana Mitra: It sounds like one of the big changes that has happened is the requirement to route to a different set of agents. Marty Beard: Right. But there’s the higher level point that the world of the agent is becoming more sophisticated. The demands on the agent are increasing. SM: When the agent responds