Become The CEO Of Your Own Destiny: LiveOps CEO And Former eBay COO Maynard Webb, Santa Clara, California (Part 4)

Sramana: How does your workforce-in-the-cloud strategy play out in terms of globalization and outsourcing? Maynard Webb: Offshoring is playing whack-a-mole. Sourcing is done only from one country, and once you get in the country and get it right the competition shows up and employees start jumping to your competition, which leaves you looking for another

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Become The CEO Of Your Own Destiny: LiveOps CEO And Former eBay COO Maynard Webb, Santa Clara, California (Part 3)

Sramana: What type of person applies to work in your virtual call centers? Maynard Webb: The quality of agent you get is far higher in general because we are sourcing from the entire country versus a constrained region. We have more college-educated folks than call centers anywhere else, but they also work different hours than

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Become The CEO Of Your Own Destiny: LiveOps CEO And Former eBay COO Maynard Webb, Santa Clara, California (Part 2)

Sramana: How much of the current offering did LiveOps have in place when you joined? Maynard Webb: We did not call anything the cloud back then. We started selling our technology right before I joined. The biggest part of the business was the agent business.

Become The CEO Of Your Own Destiny: LiveOps CEO And Former eBay COO Maynard Webb, Santa Clara, California (Part 1)

Maynard Webb is the chairman and CEO of LiveOps, which delivers an on-demand contact center platform as well as call center outsourcing services. Prior to LiveOps he was the Chief Operating Officer of eBay where he directed engineering and technology operations, product development, customer support, trust and safety, global billing, human resources, and legal functions.

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Seed Capital From Angel Investors: Saad Khan, Partner, CMEA Capital (Part 8)

By guest authors Irina Patterson and Candice Arnold Saad: LiveOps also run a managed service where they have more than 20,000 agents who aren’t employees of the company [but] are contractors who are executing sales and customer support and other things for customers all over the world. What’s interesting about that model and what really

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Seed Capital From Angel Investors: Saad Khan, Partner, CMEA Capital (Part 7)

By guest authors Irina Patterson and Candice Arnold Saad: I think that the most difficult thing to find is exceptional entrepreneurs and exceptional teams. Once you find them, everything else, as far as I’m concerned, is a commodity. Technology is a commodity, ideas are a commodity. Execution is the only thing that matters, and smart

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