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labor rate arbitrage
Outsourcing: Amit Shankardass And Andrew Kokes Of Sitel (Part 6)
Posted on Sunday, Mar 6th
By guest author Tony Scott Tony: [What you just said about offering speciality skills] goes back also to another point, labor rates. Seven or eight years ago, when outsourcing was really just trying to take off in a big way for call center outsourcing, the labor rates, if you focus on India or parts of the
