By guest author Tony Scott Labor Arbitrage or Value-Added Services? Tony: So if you look at these businesses overall, what percentage today is value-added services vs. labor arbitrage compared to five years ago, and what do you expect it to be five years from now? David: I think, taking TCTS as example, the first thing
Rural America OnShore Sourcing, Inc. (Rural America) is a U.S.-based onshoring company. Through its offices in Ohio, Kentucky, and Wisconsin, it provides the same outsourcing services performed by offshoring companies, except it uses professionals based in rural parts of America instead of overseas, hiring these professionals for 25% to 40% less than the cost of
By guest author Tony Scott The Double-Edged Sword: The Flat World A few years ago Thomas Friedman’s “The World Is Flat” became a global best seller. One of that book’s key areas of focus was examining the immense change that lower-cost, effective global communications was causing by enabling back-office call centers and IT support work
By guest author Tony Scott It has now been two years since Sramana Mitra’s article “The Death of Indian Outsourcing” was published. Is outsourcing dying – or thriving? In one sense, outsourcing in India as it was known in the past is on the verge of (and in some cases is already) “hitting the wall.”