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HOT TOPICS
- The Accelerator Conundrum
- The Startup Velocity Question
- Platform as a Service
- Man and Superman
- Web 3.0 = (4C + P + VS)
- The Future: End of Capitalism
- Capitalism 2.0
krishna raj raja
Thought Leaders in Big Data: SupportLogic CEO Krishna Raj Raja (Part 4)
Sramana Mitra: One thing you didn’t mention is, the channels through which customers interact with an enterprise have expanded. Each of those has become a source of data. Any kind of messenger chat has become a source of data. People are touching the enterprise through many channels. Each of them is generating data. It gives
Thought Leaders in Big Data: SupportLogic CEO Krishna Raj Raja (Part 3)
Sramana Mitra: Is your primary customer base in the tech sector? Krishna Raj Raja: Right now, we are focused on the tech sector. This is intentional. We have closed a lot of technology companies. Salesforce is one of them. Others are Databricks, Snowflake, 8×8. The who’s who of Silicon Valley are using us. The reason
Thought Leaders in Big Data: SupportLogic CEO Krishna Raj Raja (Part 2)
Sramana Mitra: How do you go to market? Do you sell directly to enterprises or other companies that you mentioned? Krishna Raj Raja: Great question. Salesforce is a customer of ours. Salesforce Support uses Support Logic. We have not done joint go-to-market. We sell directly, but we’re forming partnerships with ISP vendors and delivery and
Thought Leaders in Big Data: SupportLogic CEO Krishna Raj Raja (Part 1)
The field of customer service is getting revolutionized as AI and ML drive tremendous value out of data. SupportLogic works in the B-to-B tech sector and drives immense gains. Sramana Mitra: Let’s start by introducing our audience to yourself as well as to the company.
