Outsourcing: Evalueserve Interview (Part 9)

By guest author Tony Scott India’s War For Talent Tony: Do you see talent constraints in India creating a problem for staff outsourcing firms? Alok: In India, I think that outsourcing in general is less likely to become saturated because of the labor cost arbitrage issue, and more because in spite of the fact that

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Outsourcing: Evalueserve Interview (Part 8)

By guest author Tony Scott The Future of Outsourcing in India Tony: I don’t know if you have read Sramana Mitra’s article “The Death of Indian Outsourcing”? Alok: Wow, that’s pretty provocative – but no, I haven’t. Tony: She basically said that there are many challenges to the growth of the outsourcing industry, particularly for

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Outsourcing: Evalueserve Interview (Part 7)

By guest author Tony Scott Global Leaders: Bridges Across Cultures Tony: What about your leadership team? As you look at the kind of leadership team you need around the world to help drive your company forward, what do you think are going to be the key strengths you will need to help you be successful?

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Outsourcing: Evalueserve Interview (Part 6)

By guest author Tony Scott Cultural Differences: Can Indians and Chinese Provide High Value-Add? Tony: So let’s talk about this as it comes to the culture of the people providing this “high-touch – technology-enabled” model. First of all, you have four different locations from which you are providing services. Do you find differences in the

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Outsourcing: Evalueserve Interview (Part 5)

By guest author Tony Scott The Value of Productizing Knowledge Processes Tony: You are talking about how the downturn is impacting these kinds of knowledge process outsourcing companies. Are there things that you are doing to try to move into even higher value services? How about productizing parts of your services?

Outsourcing: Evalueserve Interview (Part 4)

By guest author Tony Scott Jumping on the KPO Bandwagon and the Coming Shakeout Tony: Have you seen other competitors doing what you are doing? Alok: Yes, there are a lot of competitors now. Until 2004, when we created the term KPO, nobody knew this segment. But then what started happening in India in 2005

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Outsourcing: Evalueserve Interview (Part 3)

By guest author Tony Scott Global Delivery and Talent Acquisition Tony: Obviously, to do that kind of knowledge-based outsourcing requires specialized talent. How do you build that capability? Alok: We are hiring people in four centers: in India in New Delhi; in Shanghai; in Chile just north of Santiago to cover Latin America; and in

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Outsourcing: Evalueserve Interview (Part 2)

By guest author Tony Scott Knowledge Process Outsourcing: Labor Arbitrage or Value-Added Knowledge? Tony: So you are defining the market space as anything that’s a knowledge-based process? Alok: Yes, whatever is a knowledge process where you need domain expertise. Legal, consulting, and accounting and CFO-type solutions all require a lot of domain expertise. Investment banking

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