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jonathan crane
Thought Leaders in Artificial Intelligence: Jonathan Crane, Chief Commercial Officer at IPSoft (Part 4)
Sramana Mitra: Talk to me a bit about how you deal with emotions. You presented that as one of your key differentiators. Talk to me about how you achieve emotional parsing in your agents. Jonathan Crane: Here’s how we basically look at it. If a customer wanted to renew a wireless service contract and I knew that
Thought Leaders in Artificial Intelligence: Jonathan Crane, Chief Commercial Officer at IPSoft (Part 3)
Sramana Mitra: How big is your virtual agent business? Jonathan Crane: It’s just started growing because we’ve just released it. Over the last year, we’ve established pilots in every one of the vertical industries looking at how we take this artificial intelligence as we call it and put her to work in insurance, put her to
Thought Leaders in Artificial Intelligence: Jonathan Crane, Chief Commercial Officer at IPSoft (Part 2)
Jonathan Crane: Amelia is targeted at changing the way we work. We’ve taken these virtual engineers in IT management and we’re now coming up with a virtual employee. We’ve bunched this together and call it digital labor or software-defined labor, much like we’re seeing technologies today like Network-as-a-Service or Software-as-a-Service. Everything is being made into
Thought Leaders in Artificial Intelligence: Jonathan Crane, Chief Commercial Officer at IPSoft (Part 1)
How far should Artificial Intelligence be pushed to engage emotionally with humans? Sramana Mitra: Let’s start by introducing our audience to yourself and IPSoft. Jonathan Crane: I’m the Chief Commercial Officer of IPSoft. IPSoft is probably not a company many of you would know. We’ve been a privately held company for 17 years now, grown to
