I have done numerous interviews with entrepreneurs on this forum. Here’s a list of 10 Web entrepreneur interviews that I think have the most interesting strategy discussions on how each of them are building their companies:
Blurb gives individuals and groups the ability to create, publish and market professional quality photo books. Unlike offset printing, they can publish just one copy or thousands, bringing book publishing to the masses. The self-publishing and print-on-demand industry is starting to become a meaningful alternative to the older, slower, more traditional publishing model.
SM: The TAM is huge. JH: It’s a $150B TAM worldwide, and $50B in the US. SM: I am not worried about the growth opportunity at all. JH: The key for me and the management team is, and I think for any small business in any space, is how do you focus?
SM: Pretty much your customer base of 2.4M customers stick around. Do you see much churn? JH: I have been here three years, so 12 quarters; 75-77% of our revenue in each of those quarters is from repeat customers. That is a really good testament to the loyalty of our customers. I get asked a
SM: Zazzle and CafePress are not going after personal memories or families. JH: Not in the same sense. It is personal publishing. They use different backend technology, being heat transfer method versus digital print technology. From a ecommerce standpoint, there area lot of similarities. We advertise online, run a ecommerce company, own our manufacturing and
SM: What do you think of SmugMug? It is very popular. JH: It is popular for us because we are in the valley. When you look at the grand scheme of things, they are still a relatively small company with about $10M in revenue. I think what they have done well is they said in
SM: Why didn’t Flickr elect to work with you? JH: At the time we were competing with Yahoo Photos, and Flickr chose a small company who is producing product as their outsource manufacturer. That small company has signed up a number of sites who in the early days thought they were competing with Shutterfly. They
SM: Travel is a “context” that has great relevance for your business. JH: We think about that opportunity a lot. What is nice about our business is our customers engage with us frequently throughout the year. We drive our business in a couple of ways. First, you have your typical holidays.